Rensford Spence

Dynamic professional with a strong foundation in effective leadership and customer service, complemented by exceptional communication and time management skills. Demonstrates adaptability and flexibility in diverse environments, ensuring attention to detail and professionalism in all tasks. Committed to fostering teamwork and utilising problem-solving abilities to achieve organisational goals while multitasking efficiently.

• Accomplished a lot of personal objectives in life: top awards and recognitions for service.
• Reducing staff turnover: Implementing effective staff engagement programme fostering positive work environment.
• Creating Memorable Experiences: Goes above and beyond to provide unique and good experiences that guests will remember.
• Increased revenue budget: Developed and implemented effective promotional events and marketing strategies that resulted in increased bookings or sales.
• Improving Efficiency: Implemented new systems and processes that streamline operations, reduce wait times, and optimize resource allocation.
• Cost Management: Negotiated better with suppliers, implementing cost-cutting initiatives while maintaining service quality.
• Innovation: Developed innovative ideas, initiatives that improve guest’s experiences, operational efficiency, and business performances.
• Developing Soft skills: Micros POS expert.
• Gaining Educational qualifications: Effective leadership & train the trainer Course.