Renne ward
Southampton
Summary
Detail-oriented professional with expertise in Adobe Illustrator, Adobe Photoshop, and Canva, complemented by proficiency in Cvent, Asana, and Trello for efficient project management. Skilled in leveraging the MS Office suite, Salesforce, and Oracle to drive productivity and streamline operations. Committed to applying a robust skill set to contribute to organisational success and achieve career growth in a dynamic environment.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Executive Assistant and Events Manager
Corelogic
09.2020 - 05.2025
- Coordinated travel arrangements and accommodation logistics for the Senior Vice President.
- Compiled and prepared detailed weekly and monthly reports for the board of directors.
- Organized and managed executives' calendars, including scheduling meetings.
- Administered and submitted expense reports for the executive team.
- Created and formatted information for both internal and external communications, including newsletters, emails, presentations, and reports.
- Documented minutes during meetings accurately.
- Conducted regular meetings with shared services teams in the US, including finance and HR departments.
- Utilized Salesforce to generate service requests, manage contracts, renewals, and work orders.
- Oversaw health and safety protocols and ensured fire regulation compliance within the office.
- Negotiated and managed office insurance contracts.
- Developed and regulated training materials for new employees.
- Onboarded and managed relationships with suppliers and contractors.
- Maintained office supplies inventory and placed orders as necessary.
- Followed up on outstanding debts from suppliers.
- Issued invoices.
- Facilitated the strategic development and implementation of marketing and branding initiatives for the company.
- Organized and executed internal and external events, conferences, and trade shows, including managing all logistical requirements, contract negotiations, schedule development, assignment coordination, and mailing list management.
- Planned and coordinated all aspects of events, such as venue selection, seating arrangements, dining options, and guest lists.
- Oversaw event entertainment arrangements, including music, performers, and guest speakers.
- Addressed and resolved issues and guest inquiries prior to and during events.
- Managed comprehensive event set-up, tear-down, and post-event processes.
- Simultaneously planned and managed multiple events.
- Delivered high-quality marketing presentations for successful client pitches.
- Improved executive workflow through management of schedules and itineraries.
- Managed complex travel arrangements to ensure seamless business trips for executives.
- Prepared professional business correspondence on behalf of senior staff and organisation.
- Negotiated contracts with vendors, securing favourable terms for the company.
- Developed detailed timelines and checklists to streamline work procedures.
- Facilitated smooth running of events, leading pre-event team briefings to present final action plan and provide updates on last-minute details.
- Designed event floorplans in alignment with budget and venue constraints.
- Obtained client feedback to determine improvements for future events.
Project Administrator
Skanska UK
04.2019 - 08.2020
- Company Overview: Contracting for the MOD
- Processed security clearance for the site.
- Assisted with procurement activities.
- Updated and maintained site contact directories and project distribution lists.
- Participated in prestart and Health and Safety meetings.
- Provided general IT support to colleagues (Office 365 Champion).
- Organized community engagement initiatives.
- Served as a Wellbeing Champion.
- Created and distributed weekly internal newsletters.
- Produced monthly staff briefing presentations.
- Coordinated team events.
- Led sustainability initiatives for the project.
- Contracting for the MOD
Customer Care Manager
The Vet
11.2018 - 02.2019
- Oversaw customer record management to ensure accuracy, currency, and compliance with GDPR regulations.
- Administered clinic operations, including patient check-ins, appointment scheduling, and dispensing prescription medications.
- Managed the clinic's insurance processes.
- Maintained and updated bespoke systems, including managing Facebook leads and applying current promotions to online registrations.
- Handled general cash management, processing end-of-day sales reconciliations, and conducting weekly banking.
- Signed in deliveries of pharmacy and FMCG merchandise items.
- Addressed and resolved customer inquiries and complaints.
- Led and managed the reception team, including performance oversight.
- Outsourced and recruited new staff members.
- Participated in weekly conference calls with head office to discuss targets and key performance indicators (KPIs).
Client Services Administrator
Anderson Moores Veterinary Specialists
06.2016 - 11.2018
- Addressed customer inquiries via telephone and email correspondence.
- Collaborated with referring veterinarians and established relationships with stakeholders at all levels.
- Administered customer accounts and addressed insurance-related questions.
- Resolved customer complaints with professionalism and efficiency.
- Facilitated the training and development of new reception staff.
- Scheduled and coordinated appointments, ensuring optimal diary management.
- Maintained meticulous records and in-house databases.
- Processed payments and reconciled end-of-day financial totals.
- Procured office supplies and managed inventory.
- Organized team-building events and holiday celebrations for the reception team.
Finance and Marketing Recruitment Consultant
Russell Allen Recruitment
01.2016 - 05.2016
- Identified and sourced potential candidates and conducted comprehensive interviews.
- Created and distributed job advertisements.
- Participated in professional networking events to enhance business development.
- Established and maintained a personal client portfolio.
- Provided thorough interview preparation for candidates.
- Developed and dispatched targeted candidate communication to prospective clients.
Office Administrator
LSH
08.2015 - 11.2015
- Provided reception and administrative support.
- Performed clerical support including faxing, scanning, mailing, and copying.
- Conducted data entry and updated the client database system.
- Answered all incoming calls.
- Modified documents including correspondence, reports, drafts, and emails.
- Performed audio typing.
- Created marketing particulars and brochures.
- Managed extensive diary schedules.
Duty Manager
Greenacre Leisure
04.2008 - 08.2015
- Managed day-to-day operations of the leisure centre.
- Ensured all areas of the leisure centre met the highest standards of safety, cleanliness, and security.
- Trained and developed reception staff.
- Maintained and updated client records.
- Provided exceptional customer support and consultations.
- Drove membership sales.
- Resolved customer complaints efficiently.
- Managed cash transactions and invoices.
- Organized and negotiated events for the function room, including birthday parties, team-building events, and christenings.
- Oversaw bar operations during events.
Education
BSc Hons - Marketing
Southampton Solent University
09.2010 - 06.2015
Skills
- Adobe Illustrator
- Adobe Photoshop
- Canva
- Cvent
- Asana
- Trello
- MS office suite
- Salesforce
- Oracle
Certification
- Mental Health First Aider
- Qualified Emergency First Aider
- Fire Warden
- Office 365 Champion
- Oracle Expert
- Salesforce Expert
Languages
Russian
Fluent
Timeline
Executive Assistant and Events Manager
Corelogic
09.2020 - 05.2025
Project Administrator
Skanska UK
04.2019 - 08.2020
Customer Care Manager
The Vet
11.2018 - 02.2019
Client Services Administrator
Anderson Moores Veterinary Specialists
06.2016 - 11.2018
Finance and Marketing Recruitment Consultant
Russell Allen Recruitment
01.2016 - 05.2016
Office Administrator
LSH
08.2015 - 11.2015
BSc Hons - Marketing
Southampton Solent University
09.2010 - 06.2015
Duty Manager
Greenacre Leisure
04.2008 - 08.2015
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