Rennaliza Raya Manuzon
County Durham,Outside US
Summary
Experienced in customer service and teamwork, bringing energy and enthusiasm to every task. Consistently reliable, adaptable, and focused on contributing positively to team objectives. Committed to maintaining high standards of quality and productivity.
Overview
16
16
years of professional experience
Work History
Team Member
Delta Marriott Hotel
Durham, County Durham
02.2025 - Current
- Directed visitors to suitable areas according to specific needs.
- Ensured readiness of dining area by preparing cutlery, napkins, sanitizers, and blue roll.
- Maintained buffet area by regularly replenishing food items to ensure freshness.
- Facilitated smooth operations through efficient table setup and clearing for events.
- Prepared restaurant layout for formal dinners and parties as required.
Catering Service Assistant
Durham University
Durham
04.2024 - Current
- Adhered to catering policies and procedures for consistent service delivery.
- Performed basic cleaning tasks to uphold a sanitary environment.
- Replenished servery food as needed to ensure availability for customers.
- Kept workshop clean and tidy, especially to ensure the safety of team members and visitors.
- Greeted guests upon arrival, offering immediate assistance and promoting a welcoming atmosphere.
- Facilitated smooth operations during peak hours by effectively managing queues and service areas.
Food and Beverage Assistant
Holiday Inn
Manchester
01.2023 - 02.2024
- Prepared all stations prior to service, including plates, cutlery, and cleaning supplies.
- Took orders while confirming guest allergies and ensuring safe meal options.
- Processed payments in cash, cards, and flight delay vouchers.
- Greeted guests warmly, fostering a welcoming atmosphere.
- Approached guests periodically to offer additional assistance as needed.
- Assisted at the bar during peak times to prepare beverages efficiently.
- Maintained a tidy workplace and collaborated with team members to ensure excellence.
- Served meals and drinks to customers, ensuring timely delivery and meeting quality standards.
- Processed cash and card payments, providing correct change for cash purposes.
- Cleaned, polished and stored glassware during function clean-up.
- Operated POS register to input orders and process customer payments.
- Communicated drink and food orders accurately with bar and kitchen staff.
- Reset tables between guests to maintain professional dining space and minimise service delays.
- Removed discarded trash and used dishes from customer tables.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Gave clear instructions to kitchen staff on customer preferences and special dietary needs.
Coffee Shop Assistant/ Barista
Buenas Migas
01.2022 - 12.2022
- Maintained cleanliness of shop interior and exterior, collecting and washing dirty crockery and cutlery.
- Monitored inventory levels for food, drinks, takeaway cups, and plates to ensure availability.
- Processed customer orders while effectively upselling additional products such as sides and toppings.
- Prepared coffee beverages, offered various milk options, and ensured cleanliness of station.
- Executed closing procedures, including cashing up and thorough cleaning of the shop.
- Collaborated with team members to manage high-volume service efficiently, promoting reliability among staff.
Crew Member
McDonald's
Darlington
12.2020 - 12.2021
- Prepared drinks and packed food for delivery and takeaway.
- Executed food preparation tasks in kitchen efficiently.
- Processed orders from till and drive-thru promptly.
- Maintained organization and cleanliness at every station.
- Conducted general cleaning during night shift, ensuring full stock for next day.
- Operated with speed and proficiency under high-pressure conditions.
- Collaborated effectively with management and team to enhance skill set.
Sales Assistant
UP N DOWN Hat Shop
04.2015 - 06.2019
- Welcomed and assisted customers, ensuring visibility and accessibility for inquiries.
- Maintained full stock levels with diverse sizes and colors for optimal product offerings.
- Restocked items after customer trials, organizing products by size and color.
- Proactively approached customers to provide assistance as needed.
- Organized stockroom and replenished sold-out products efficiently.
- Conducted inventory assessments to maintain accurate stock records.
- Managed opening and closing procedures for shop operations.
Cashier/Server
Chi Wok fast food
London
09.2013 - 11.2014
- Greeted customers and offered food samples to enhance engagement.
- Explained menu items and prepared, served, and processed payments efficiently.
- Conducted inventory management, cashing up, and ordered products as needed.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
Live in Au Pair/Nanny
Janani's Family
London
05.2013 - 09.2014
- Supervised 8-year-old boy, ensuring safety and well-being.
- Prepared meals and organized school uniform for daily readiness.
- Transported boy to and from school as scheduled.
- Managed household chores to ensure cleanliness and order.
- Built strong, trusting relationships with children, creating a secure and comforting environment.
- Dropped and picked children from school on time in adherence to school rules.
Shop Assistant
Viva La Pepa Souvenir Shop
Barcelona
01.2010 - 01.2013
- Greeted customers and managed cash registers efficiently.
- Assisted customers in locating desired items promptly.
- Replenished stock and maintained tidy, organized store environment.
- Assisted customers in locating products, offering recommendations based on specific needs.
Education
GCSE -
University of Batangas
Batangas City, Philippines03.2017
Skills
- Bilingual proficiency in Spanish and English
- Filipino language skills
- Reliability and punctuality
- Cleanliness and food safety
- Customer service and order processing
Timeline
Team Member
Delta Marriott Hotel
02.2025 - Current
Catering Service Assistant
Durham University
04.2024 - Current
Food and Beverage Assistant
Holiday Inn
01.2023 - 02.2024
Coffee Shop Assistant/ Barista
Buenas Migas
01.2022 - 12.2022
Crew Member
McDonald's
12.2020 - 12.2021
Sales Assistant
UP N DOWN Hat Shop
04.2015 - 06.2019
Cashier/Server
Chi Wok fast food
09.2013 - 11.2014
Live in Au Pair/Nanny
Janani's Family
05.2013 - 09.2014
Shop Assistant
Viva La Pepa Souvenir Shop
01.2010 - 01.2013
GCSE -
University of Batangas