Renjeesh George
Melksham,Wiltshire
Summary
Enthusiastic CSM with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
25
25
years of professional experience
Work History
Senior engineer- Customer Support
PPC Technologies India Pvt. Ltd (Belden)
Cochin, Kerala, India
12.2018 - 07.2023
- Building a relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries
- Coordinate with Service technicians, Logistics teams, and Sales to ensure the right delivery,installation, and confirmation to customers for the orders placed.
- Ensure resolution to customer requests for any queries on Contracts / order status and billing/invoicing corrections
- Follow-up on pending items with Logistics / Supply chain team for order delivery status.
Senior engineer
Eagle Photonics Pvt. Ltd.
Bangalore,Karnataka , India
03.2010 - 12.2018
- Design and Engineering with full solution for Data & Voice Network
- Responsible for technical co-ordination meeting with client, consultant and other system contractor.
- Testing of Optical Fiber Cables, Splicing, Connectorization & Polishing
- Coordination and site meeting with contractor site related issues
- Project completion on time as per project specification Standards with quality procedure.
- Testing and Troubleshooting Networks (fiber) as per International Standards
- Branching of OFC route
- Rectification in the OFC networks
- Installation of FTTH Equipments (OLT and ONU)
- Software up gradation and troubleshooting of networks
- Technical documentation and providing training for fiber optic tools and equipments.
Junior assistant
SFO Technologies Pvt. Ltd
Cochin, Kerala, India
01.1999 - 01.2008
- Different types of Testing (Both Manual and Computerized) for Fiber optic Products using, BR meters, Power Meters, Optical Spectrum Analyzers etc
- splicing in optical networks
- Soldering and troubleshooting of electronic boards
Supervisor of Electronics Production Line
SFO Technologies
Bangalore , Karnataka
2008.02 - 2009.12
- Supervised activities of workers and enforced safety regulations.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
- Monitored supply levels to maintain proactive approach to handling shortages and maintaining manufacturing schedules.
Education
Diploma - Electrical and Electronics
Institute of Engineering (currespondence)
Trivandrum,Kerala , India 04/1999 - 03/2002
Technical ITI - Electronics
Angamaly ITC
Angamaly, Kerala, India 04/1996 - 03/1998
Certificate of Higher Education - Commerce
MG University
Cochin, India 04/1994 - 03/1996
GCSEs - Science
secondary School leaving certificate
Cochin, Kerala,India 04/1993 - 03/1994
Skills
- Client coordination
- Capacity and performance management
- Quality control inspections
- Production understanding
- Project development plan review
- Engineering drawings
- Product development
- Root cause identification and resolution
- Schematics understanding
- Mentoring and coaching
- Trend analysis
- Information collection
Timeline
Senior engineer- Customer Support
PPC Technologies India Pvt. Ltd (Belden)
12.2018 - 07.2023
Senior engineer
Eagle Photonics Pvt. Ltd.
03.2010 - 12.2018
Supervisor of Electronics Production Line
SFO Technologies
2008.02 - 2009.12
Junior assistant
SFO Technologies Pvt. Ltd
01.1999 - 01.2008
Diploma - Electrical and Electronics
Institute of Engineering (currespondence)
04/1999 - 03/2002
Technical ITI - Electronics
Angamaly ITC
04/1996 - 03/1998
Certificate of Higher Education - Commerce
MG University
04/1994 - 03/1996
GCSEs - Science
secondary School leaving certificate
04/1993 - 03/1994
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