Summary
Overview
Work history
Education
Timeline
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RENEETA AGHAYERE

London

Summary

Results-driven finance professional with a strong academic foundation from the University of Nottingham and a proven track record in auditing at PricewaterhouseCoopers (PWC), complemented by practical experience as a Trades Payable Assistant at Plum Guide. Currently, I am partly qualified as an ACA (Associate Chartered Accountant), having successfully completed 12 out of 15 ACA exams while accumulating a wealth of hands-on expertise in Audit and Accounting.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work history

Account Payables Assistant

Plum Guide
London
10.2022 - 08.2023
  • Delivered high level of service to clients to maintain relationships for future business opportunities.
  • Created 47 periodic reports comparing budgeted costs to actual costs.
  • Reviewed and processed employee expense reports and vendor invoices for payment.
  • Verified items billed against items received, following up with vendors to reconcile variances.
  • Managed payroll by tracking employee hours and entitlements.
  • Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
  • Answered member calls regarding accounts and made necessary adjustments and payments.
  • Reviewed customer invoices for accuracy and posted information to general ledger.
  • Analysed financial information to identify discrepancies.

Financial Customer Service Advisor

DWP
02.2022 - 06.2022
  • Dealt with huge influx of calls from claimants who were having issues with their universal credit account and payments
  • Raised payment issues and technical issues to the correct team
  • Received many accolades for my exceptional customer service and the willingness to go above and beyond for all claimants who called
  • Advised claimants of payment dates and anything that could potentially affect their upcoming payments.

Auditor

PwC
London
09.2021 - 12.2021
  • Conducted verification inspections to verify implementation of corrective actions and minimise risks of future audit failures.
  • Logged audit work, noted findings and compiled evidence of misdeeds.au
  • Carried out thorough reviews of documents and completed accurate audit reports.
  • Maintained updated knowledge of risk management policies and compliance requirements for audit accuracy.
  • Planned and executed accounting audits to validate records and systems for compliance with UK Generally Accepted Accounting Principles (GAAP).
  • Checked large and complex data sets to identify controls failures, fraud and concerning trends.
  • Minimised risk by maintaining up to date knowledge on industry and regulatory changes impacting audit operations.

NHS
03.2021 - 09.2021
  • Support Line (Teleperformance)
  • Accurately and efficiently responded to over 100 daily requests
  • Provided the relevant advice to callers regarding COVID-19
  • Always provided good customer service and phone manners
  • Dealt with complaints in regard to COVID tests and results
  • Dispatched and registered 30-100 tests per day to callers

NHS Test, Sitel
12.2020 - 03.2021
  • Experience with making outbound phone calls to contacts of confirmed cases of COVID-19
  • Further developed my communication skills
  • Received an accolade for most efficient calls in a day
  • Increased my efficiency in data input
  • Developed my ability to deal with irate contacts who refused to cooperate
  • Actively listened to contacts and their concerns

PwC, Auditor

09.2020 - 12.2020
  • Carried out thorough reviews of Client work papers, completing audit filing accurately and efficiently
  • Facilitated smooth workflow by developing effective audit programs, determining audit scope, objectives, and timelines
  • Managed various aspects of audit planning including completing EGA's and recording kick of meeting minutes for smooth-running Audit processes
  • Minimised risk by maintaining up to date knowledge on industry and regulatory changes impacting the business.

VIP Waitress

Lords Cricket Ground
07.2017 - 01.2021
  • Assisted customers with food and drink selection, offering knowledge of current specials and possible menu adaptations
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds
  • Served high volumes of guests in fast-paced service environments, delivering exceptional customer care throughout
  • Maintained neat, attractive dessert displays, replenishing items regularly to maintain visual appeal
  • Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.

Private Tutor

03.2016 - Current
  • Coaching students to apply knowledge of mathematical concepts and critical thinking to exam style questions in time-critical environment
  • Planning and delivering 1:1 session to 15 students on a weekly basis
  • Generate engaging quizzes and activities tailored to individual students needs
  • Help students with their Maths homework and exam practice following their curriculum
  • Maintained 96 % success rate by preparing students to reach their target grades in range of exams including 11+, SATS, GCSE and A level.

Mothercare, Customer Service Assistant

06.2018 - 06.2019
  • Genuine customer service given always and helped advise customers on what pushchairs and carseats will be suitable for their lifestyle
  • Increase POS on many occasions
  • Experience with working in an extremely fast paced and busy shopping environment
  • Completed regular customer service education and training programmes for ongoing professional development
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.

Account Trainee

Ministry of Justice
03.2017 - 12.2017
  • Managed account and financial strategy management
  • Facilitated client performance meetings and updated clients on financial position
  • Customised portfolios based on analysis of risk tolerance and planned ways to increase client retention
  • Directed all budgeting and business financial planning efforts with senior managers.

Education

Bachelor of Science - Accountancy

University of Nottingham
09.2018 -

A-Levels -

Riddlesdown Collegiate
Purley

GCSEs -

Christ's Hospital
Horsham
09.2011 - 04.2016

Timeline

Account Payables Assistant

Plum Guide
10.2022 - 08.2023

Financial Customer Service Advisor

DWP
02.2022 - 06.2022

Auditor

PwC
09.2021 - 12.2021

NHS
03.2021 - 09.2021

NHS Test, Sitel
12.2020 - 03.2021

PwC, Auditor

09.2020 - 12.2020

Bachelor of Science - Accountancy

University of Nottingham
09.2018 -

Mothercare, Customer Service Assistant

06.2018 - 06.2019

VIP Waitress

Lords Cricket Ground
07.2017 - 01.2021

Account Trainee

Ministry of Justice
03.2017 - 12.2017

Private Tutor

03.2016 - Current

GCSEs -

Christ's Hospital
09.2011 - 04.2016

A-Levels -

Riddlesdown Collegiate

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RENEETA AGHAYERE