RENEE SHUK YEE TSUI
Summary
Dynamic luxury clienteling professional with expertise in client acquisition and retention. Proven success in developing high-value client portfolios and delivering exceptional service. Recognised for driving business growth and fostering long-term relationships with prestigious clientele.
Overview
10
10
years of professional experience
Work history
Clienteling Advisor
Louis Vuitton, Harrods
2025.11 - Current
- Managed and expanded portfolio of 98 VIC clients, achieving 31% growth through strategic acquisition, retention and development of high-value client relationships.
- Recruit and cultivate relationships with local and international clientele for exclusive High Jewellery events, Fashion Show activations and High-End experiences.
- Collaborated closely with High-End, Watches & Jewellery and RTW teams to drive business growth and strengthen client relationships.
- Successfully elevate high-potential clients into Prestige and VVIC segments through tailored client development initiatives.
- Selected for THE CLVB 2025–2026, Louis Vuitton's elite programme recognising and developing exceptional talent within the Maison, ranking #1 among 17 members across the region.
Client Advisor, WRTW
Louis Vuitton, Harrods
2024.02 - 2025.10
- Built and strategically developed high-value client portfolio, converting new and one-time purchasers into loyal long-term clients.
- Generated £2.7M in turnover in 2025 (+83% vs. LY), including £585K in High-End sales (+350% vs. LY), with successful sales of 4 High Jewellery pieces.
- Delivered exceptional luxury experiences through personalised styling, proactive client outreach and relationship development.
- Focused on client acquisition, retention and client elevation, resulting in significant portfolio growth.
- Achieved Client Satisfaction Score of 4.98/5.
- Awarded KPI Champion 2025 for achieving highest turnover, UPT, ASP and Client Satisfaction Score within the team.
Client Ambassador, WRTW
Balenciaga, Harrods
2022.12 - 2023.12
- Achieved highest sales performer across the business, generating £2M through targeted clienteling strategies, personalised client engagement and strong omnichannel approach.
- Recognised by store management for developing client acquisition strategy that contributed to retention and development of store's top 10 VIC clients.
- Mentored and supported a team of 6 colleagues, sharing expertise and contributing to overall team performance.
- Achieved consistent 10/10 client service scores, cultivating loyal clients who became strong advocates for the brand.
Sales & Client Advisor, WRTW
Balenciaga, Harrods
2022.05 - 2022.11
- Built and nurtured multiple VIC relationships, with individual clients spending £200K+ annually.
- Contributed to achieving 230% of YTD sales targets through high-profile client relationships.
- Generated referrals through exceptional client service and relationship building.
Sales Associate, MRTW
Burberry, Chatham Place
2017.09 - 2020.04
- Achieved highest digital sales performance across UK market.
- Identified opportunities to improve cross-selling and UPT performance across departments.
- Delivered exceptional client service and participated in exclusive client events.
- Supported onboarding and development of new team members.
Sales Associate
Smythson, Sloane Street
2016.02 - 2017.08
- Recognised as Employee of the Month for outstanding sales performance.
- Consistently exceeded monthly sales targets by over 30%.
- Achieved 98% customer satisfaction rating through personalised service.
Education
MSc - International Fashion Marketing
Coventry University
LondonBA (Hons) - Business Management
Northumbria University
LondonBA (Hons) - Marketing
Hong Kong Polytechnic University
Hong KongSkills
- Luxury Clienteling & Relationship Management
- High-Value Client Portfolio Development
- Client Acquisition & Retention
- CRM & Client Data Management
- Luxury Sales & Business Development
- Event Recruitment & Client Engagement
- Omnichannel Retail Strategy
- Microsoft Office Suite
- POS & Retail Systems
- GDPR Compliance
Languages
English
Fluent
Chinese (Cantonese)
Native
Chinese (Mandarin)
Fluent
Timeline
Clienteling Advisor
Louis Vuitton, Harrods
2025.11 - Current
Client Advisor, WRTW
Louis Vuitton, Harrods
2024.02 - 2025.10
Client Ambassador, WRTW
Balenciaga, Harrods
2022.12 - 2023.12
Sales & Client Advisor, WRTW
Balenciaga, Harrods
2022.05 - 2022.11
Sales Associate, MRTW
Burberry, Chatham Place
2017.09 - 2020.04
Sales Associate
Smythson, Sloane Street
2016.02 - 2017.08
MSc - International Fashion Marketing
Coventry University
BA (Hons) - Business Management
Northumbria University
BA (Hons) - Marketing
Hong Kong Polytechnic University