Neide Silva Figueira
Birmingham,BIR
Summary
Driven by a results-focused approach, I leveraged strong multitasking and exceptional customer service skills at Nandos to enhance customer satisfaction and loyalty. Supervising teams, I streamlined operations and improved service delivery, significantly boosting repeat business. My adaptability and leadership fostered a culture of excellence and efficiency, aligning with employer-desired outcomes.
Overview
3
3
years of professional experience
Work History
Waitress
Bills
11.2023 - Current
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Supervisor
Nandos
06.2021 - 05.2023
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Coordinated with kitchen staff to ensure timely delivery of orders, enhancing customer satisfaction.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Streamlined kitchen operations, enabling preparation of high-quality dishes in timely manner.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Evaluated employee performance, providing feedback and coaching to improve service quality.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
Education
Level 1 - Health And Safety
Milton Keynes College
Milton Keynes05.2017
Level 1 - Food Hygiene
Milton Keynes College
Milton Keynes05.2017
Skills
- Customer Service
- Strong multitasking
- Bar terminology
- Safe Food Handling
- Sales Promotion
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Worker Training
- Staff Management
- Greeting and Seating Guests
- Food And Beverage Service
- Multitasking
- Excellent Communication
- Attention to Detail
- Organizational Skills
- Adaptability and Flexibility
- Safety Training
- Self Motivation
- Time management abilities
- Decision-Making
- Reliability
Hobbies
Avid reader: enjoy exploring various genres, particularly autobiographies which helps me broaden my perspective and improve my critical thinking.
Fitness enthusiast: regularly attends the gym with a focus on strength training and overall physical wellbeing. Also committed to a healthy lifestyle, goal setting, and self-discipline.
Timeline
Waitress
Bills
11.2023 - Current
Supervisor
Nandos
06.2021 - 05.2023
Level 1 - Health And Safety
Milton Keynes College
Level 1 - Food Hygiene
Milton Keynes College
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