Renee Christine Esdelle

• Greet customers and provide a professional first point of contact for the business.
• Manage incoming telephone calls, emails, and customer enquiries, ensuring prompt and courteous service.
• Schedule vehicle service and repair appointments, coordinating with technicians to optimise workflow.

Maintain accurate customer records and update service information on internal systems.

• Prepare invoices, process payments, and handle administrative documentation.
• Liaise with customers to provide updates on vehicle repairs and estimated completion times.
• Support the service team with day-to-day administrative tasks to ensure efficient operations.
• Resolve customer queries and concerns while maintaining a high standard of customer satisfaction.

• Facilitate workshops and support the delivery of training and engagement sessions.
• Manage email correspondence and handle incoming telephone enquiries professionally.
• Schedule and coordinate meetings with clients, partners, and stakeholders.
• Assist with the planning, organisation, and execution of events.
• Prepare event venues, materials, and logistics to ensure smooth event operations.

Monitor and review event performance, gathering feedback to support continuous improvement.

• Work closely with team members to ensure events are delivered on time and meet organisational objectives.
• Provide excellent customer service and maintain positive relationships with attendees and clients.

• Providing quality customer services by anticipating guest needs.
• Competent in taking reservations and upselling.
• Auditing duties (reviewing end-of-day takings against logged reports and ensure accuracy and full completion of edited reports).
• Switchboard duties (answering the phone, sending invoices dealing with guest enqueries).
• Cash handling including end of shift accounting.
• Adherence to brand standards, data protection, equal opportunity, health and safety polices and procedures.
• Asist in emergency situations.
• Resolving guest complaints or issues in a timly manor.

• Managing staff and delegation of duties.
• Development of new employees.
• Cash handling including end of shift accounting.
• Light administration (cover sheet, morning briefing and cashing up sheet).
• Adherence to brand standards, data protection, equal opportunity, health and safety polices and procedures.
• Providing quality customer services.
• OnQ trained.
• Take and deliver customer orders.
• Events preparation and co-ordination.
• Effective management of guest enquiries.
• Upsell with latest departmental incentives and achieve departmental targets.
• Ensure cleanliness of work space.

• Responsible for product placement to organisational standards.
• Frontend cashiering duties.
• Dealing with customer orders (SPACO).
• Dealing with customer enquiries.
• Adherence to data protection, health and safety, polices and procedures.
• Meeting sales targets.

• Key holder.
• Management and development of staff and new employees.
• Team motivation.
• Responsible for stock rotation, auditing and labelling.
• Preparing platters.
• Drink and food orders.
• Cash and cards handling.
• Adherence to data protection and health and safety.
• Providing efficient Customers service.