Renee Chapman
King John Terrace
Summary
I am a very reliable, hardworking individual who is a team player and likes to help others. I am an organized and motivated employee eager to apply time management and other skills to various work environments.
Overview
9
9
years of professional experience
Work History
Customer Service Assistant
Morrisons
Byker
04.2024 - Current
- Greeted customers upon entry and provided assistance with locating items.
- Picking customers online orders and making sure the produce is up to the highest standard
- Assisting customers by checking stock if an item cannot be located
- Work alongside a team to deliver the service on time and efficiently
- Packing online orders and making sure they are ready for pick up in a timely manner and on time
- Assisted in receiving, stocking, and organizing products for online orders.
- Checked expiration dates on food items before packing them up for shipping.
Customer Service Advisor
Accenture
Newcastle Upon Tyne
12.2023 - 02.2024
- Managing faults for customers
- Multitask through multiple systems
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Problem solve to get the best resolution for customers
Ride Operator and Lifeguard
Dreamworld and Whitewater World
Gold Coast
09.2022 - 06.2023
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Operated attraction equipment precisely to concur with operational procedures.
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
- Gave cohesive directions to guests to easily find attractions, restaurants, and restrooms.
- Checked seatbelts of riders to maximize safety and manage risk.
- Prioritized guest safety and supervised guests around dangerous areas
- Advised guests of correct procedures when around water and other hazards
Administrator
Complete Real Estate Services
Gold Coast
05.2022 - 07.2022
- Answering customer calls
- Cleaning the office
- Managing schedules for appointments
- Obtaining Supplies for the office
- Making sure everything is kept up to date
- Conducted a wide range of filing and data entry
Customer Service Representative
ProbeCX
Gold Coast
03.2020 - 03.2022
- Made outbound calls to obtain account information.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Set up and activated customer accounts.
Crew Member
WEvents
Gold Coast
02.2020 - 03.2020
- Set up and tore down equipment for large scale events, conferences and graduations.
- Decorating different venues for different kinds of events
- Helped move equipment from head office to venues
Barista
Zarraffas Coffee
Gold Coast
01.2018 - 02.2020
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Stocked customer service stations with paper products or beverage preparation items.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Described menu items to customers and suggested products based on stated preferences.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Collected payments and provided accurate change.
- Followed health, safety and sanitation guidelines to pass state inspections.
Crew Member
Red Rooster
Gold Coast
06.2015 - 01.2018
- Prepared food for various recipes by washing, peeling and dicing ingredients.
- Served food quickly for positive guest experiences.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Presented orders to guests within anticipated service times.
- Wiped down tables and equipment, swept and refilled stock.
- Stocked shelves and cases with new or transferred items.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Explained current promotional information and items to patrons.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
Education
Certificate Three - Early Childhood Education
ACE College
Gold Coast, Queensland Australia 12-2019
Some College (No Degree) - Education
Aquinas College
Gold Coast, Queensland Australia 11-2018
Some College (No Degree) - Education
Guardian Angels Primary School
Gold Coast, Queensland Australia 11-2014
Skills
- Call Center Operations
- Customer Service Excellence
- Appointment Scheduling
- Complaint Handling
- Quality Assurance
- Hardworking
- Highly Organized
- Team Player
- Attention to Detail
- Punctual
- Enthusiastic
- Fulfilling job tasks correctly and efficiently
References
References available upon request.
Timeline
Customer Service Assistant
Morrisons
04.2024 - Current
Customer Service Advisor
Accenture
12.2023 - 02.2024
Ride Operator and Lifeguard
Dreamworld and Whitewater World
09.2022 - 06.2023
Administrator
Complete Real Estate Services
05.2022 - 07.2022
Customer Service Representative
ProbeCX
03.2020 - 03.2022
Crew Member
WEvents
02.2020 - 03.2020
Barista
Zarraffas Coffee
01.2018 - 02.2020
Crew Member
Red Rooster
06.2015 - 01.2018
Certificate Three - Early Childhood Education
ACE College
Some College (No Degree) - Education
Aquinas College
Some College (No Degree) - Education
Guardian Angels Primary School
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