Renee Bailey
London,England
Summary
Detail-oriented professional with expertise in customer service and organisational efficiency and with receptionist experience. Skilled in data entry, Red61, Microsoft Office Suite, and Adobe Premiere Pro & After Effects. Dedicated to leveraging interpersonal abilities to provide excellent client experiences.
Overview
10
10
years of professional experience
2017
2017
years of post-secondary education
Work history
Box Office Supervisor
Underbelly - Leicester Square Ice Rink
London
2025.11 - 2026.01
- Selling tickets for the ice rink at the Christmas market
- Resolved customer complaints/queries swiftly, maintaining positive relationships.
- Exchanging tickets and offering great customer service
- Filed financial reports at the end of each shift.
- Navigating technical issues with Stimare, Card machine and Red 61.
Receptionist
W.R.Berkley/Hatty Blue
London, City of London
2025.02 - 2025.07
- Being a friendly, welcoming face to clients entering the company.
- Proficient in Condeco and Outlook room-booking systems.
- Managing phone calls, resulting in effective communication flow within the company.
- Assisting with administrative tasks, sorting deliveries and helping colleagues with any admin requests.
- Maintained accurate logs of visitor entries for security purposes.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
Actor
Various
London
2021.06 - Current
- Collaborated with creative professionals to bring client vision to life.
- Use my bright, bubbly personality to ensure a positive pleasant work environment.
Video Journalist
Press Association
London
2016.07 - 2021.07
- Covered current events and breaking news stories, filming to a high standard.
- Demonstrated technical proficiency in video editing software such as Premiere Pro and After Effects.
- Was personable and friendly to create interview opportunities with the public.
Casual Receptionist
Benjart - pop ups
London, City of London
2022.02 - 2022.11
- Greeted customers at the private pop-up events and signed them in via the guestlist.
- Handled appointment scheduling to ensure smooth daily operations.
- Handled and organised incoming deliveries.
Education
Bachelor of Arts - Multimedia Journalism
Bournemouth University
United Kingdom 09/2013 - 2016.07
Skills
- Enthusiastic customer service
- Organisational efficiency
- Red61
- Condeco & Outlook
- Calm under pressure
- Data Entry
- Microsoft Office Suite
- Personable and outgoing
- Adobe premiere pro & After Effects expertise
- Deadline management
- Videography
- Editorial judgement
Timeline
Box Office Supervisor
Underbelly - Leicester Square Ice Rink
2025.11 - 2026.01
Receptionist
W.R.Berkley/Hatty Blue
2025.02 - 2025.07
Casual Receptionist
Benjart - pop ups
2022.02 - 2022.11
Actor
Various
2021.06 - Current
Video Journalist
Press Association
2016.07 - 2021.07
Bachelor of Arts - Multimedia Journalism
Bournemouth University
09/2013 - 2016.07