Renato Ferreira
Portsmouth
Summary
Accomplished professional with expertise in programme management and a proven track record in stakeholder engagement, strategy implementation, and transformation planning. Demonstrates strong commercial awareness and proficiency in property management, multisite operations, and health and safety compliance. Adept at leading teams through coaching and development while driving change management initiatives to achieve organisational goals. Skilled in finance oversight, customer service excellence, and leveraging cloud technologies to support operational efficiency. Committed to delivering impactful results through innovative solutions and strategic leadership.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work history
Senior Business Transformation Manager
Unite Students
01.2025 - Current
- Responsible for implementing transformation projects that enable business achieving strategy ambitions.
- Delivered as business lead, a Salesforce transformation project to over 2000 users that completely transformed the day to day of operations through case management and maintenance efficiency.
- Created performance metrics for monitoring the progress of transformation projects effectively.
- Analysed current state operations to identify areas requiring transformative intervention.
- Collaborated closely with senior leadership in developing long-term strategic vision and guiding its implementation.
Senior Operations Support Manager
Unite Students
08.2023 - 01.2025
- Transition to the newly formed Central Operations team to lead Operations Support across the business.
- Streamlined operations by implementing efficient processes and procedures.
- Optimal utilisation of resources achieved through strategic planning and scheduling activities.
- Delivered excellent client service with effective communication and problem-solving skills.
- Devised strategies with the senior management team to enhance organisational growth.
Regional General Manager
Unite Students
06.2022 - 07.2023
- Leading and mentoring a group of General Managers and their teams across Portsmouth, Southampton, Bournemouth, Swindon and Oxford.
- Region with over 6500 beds and an annual turnover of £50m.
- Responsible for building and maintaining relationship with Higher Education partners and drive commercial partnerships.
- Influenced revenue growth through innovative sales strategies and tactics.
General Manager
Unite Students
01.2020 - 05.2022
- Led management teams across city Operations & Facilities to maximise customer service, product value and profitability.
- Responsible for 4000 beds and over 80 team members across both cities.
- Successfully overseen the acquisition of 2 new properties in Southampton and the integration of a new team.
Restaurant General Manager
Pizza Express
11.2015 - 12.2019
- Responsible for the day to day operation of the restaurants, customer service, P&L management and people development/training.
- General Manager of the Year for the South Region at the PE annual conference in 2018.
Various Roles
Pizza Express
09.2013 - 10.2015
Education
Degree - Criminology
Instituto Superior da Maia
Portugal 09.2008 - 08.2011
Post Graduation - Forensic Science & Deviant Behaviour
Instituto Superior da Maia
01.2020 - 12.2020
Skills
- Programme Management
- Cloud technologies familiarity
- Stakeholder Engagement
- Commercial Awareness
- Strategy and Implementation
- Property Management
- Customer Service
- People Leadership
- Coaching and Development
- Multisite Operations
- Finance
- Change Management
- Transformation planning
Additional Information
Guest Speaker at 2025 Salesforce World Tour in London
Guest Speaker at 2023 Unite Students annual Business Conference
Languages
English
Fluent
Portuguese
Native
Spanish
Intermediate
French
Beginner
References
References available upon request.
Timeline
Senior Business Transformation Manager
Unite Students
01.2025 - Current
Senior Operations Support Manager
Unite Students
08.2023 - 01.2025
Regional General Manager
Unite Students
06.2022 - 07.2023
General Manager
Unite Students
01.2020 - 05.2022
Post Graduation - Forensic Science & Deviant Behaviour
Instituto Superior da Maia
01.2020 - 12.2020
Restaurant General Manager
Pizza Express
11.2015 - 12.2019
Various Roles
Pizza Express
09.2013 - 10.2015
Degree - Criminology
Instituto Superior da Maia
09.2008 - 08.2011
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