Renato Machado
Dublin,Dublin
Summary
Quality assurance senior with a strong track record in cross-functional collaboration and performance coaching. Expert in root cause analysis and data-driven decision making to enhance operational efficiency. Proven ability in project management and team performance improvement to meet organizational objectives. Skilled in managing escalations and client relationships for sustained success. Proud member of a team recognized with two awards for outstanding client success.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Senior Quality Assurance Analyst
Accenture
Dublin, Dublin
2019.12 - 2025.12
- Lead quality assurance initiatives across EMEA markets, acting as primary point of contact between Accenture and clients
- Mentor and support agents, providing technical solutions and performance coaching to enhance overall team efficiency.
- Drive cross-functional collaboration through stakeholder meetings and internal calibrations, ensuring alignment on KPIs and quality standards.
- Develop, present, and analyze Weekly, Monthly, and Quarterly Business Reviews (WBR, MBR, QBR) to senior management.
- Manage and escalate high-priority Tier 2 cases, performing root-cause analysis and bug trialing to improve resolution processes.
- Consistently recognized for improving team performance, reducing escalations, and strengthening client satisfaction.
- Our team is a two-time award winner for client satisfaction.
Administration Assistant
Principal Construction
Dublin
2019.06 - 2019.12
- Providing administrative support to the Operations and Project Teams;
- Liaising with Subcontractors and suppliers;
- Assisting with preparation of tender files, pricing construction projects;
- Assisting with maintaining employee training files and reports, data entry;
- Document control, provide general support to the operations and projects teams.
Hotel Auditor
Hotel Fenix Lisboa
Lisbon
2018.11 - 2019.04
- Auditing and financial reporting tasks in addition to main front desk activities.
Supervisor
Bunsen
Dublin
2015.08 - 2018.10
- Liaison with suppliers, back office tasks (e.g. placing orders), staff and facility supervisor.
Human Resources Analyst
SOCICAM
São Paolo
2013.12 - 2015.01
- Tactical and strategic action with the corporate management;
- Internal audit and reports;
- Training and developing staff;
- Performance feedback;
- Recruitment and selection;
- Induction to new joiners;
- Supervisor of assistants and interns;
- Creation and analysis of turnover, description and analysis of positions, careers and salaries;
- Conference in the processes of payroll, check and analyse the admission and dismissal costs, payroll.
Education
Master of Business Administration - Business Management
Paulista University (UNIP)
Sao Paolo, Brazil 2014.01 -
Bachelor of Business Administration - Human Resources Management
Paulista University (UNIP)
Sao Paolo, Brazil 2012.01 -
Skills
- Quality assurance leadership
- Cross-functional collaboration
- Performance coaching
- Root cause analysis
- Business review analysis
- Data-driven decision making
- Data collection and analysis
- Project management experience
- Team performance enhancement
- Escalation management
- Client relationship management
Certification
- Position and Salaries – SENAC 2013
- Financial Analysis and planning – SENAC 2014
- Recruitment and Selection – SENAC 2014
- Excel Visual Basics Application – SENAC 2015
- Diploma in Human Resources – Griffith College Ireland 2019
- Technology Quotient (TQ) - Pluralsight - GLOBAL 2025
- Tableau Course - Udemy 2025 (ongoing)
LANGUAGES
Portuguese: First Language
English: C2 Proficient
Timeline
Senior Quality Assurance Analyst
Accenture
2019.12 - 2025.12
Administration Assistant
Principal Construction
2019.06 - 2019.12
Hotel Auditor
Hotel Fenix Lisboa
2018.11 - 2019.04
Supervisor
Bunsen
2015.08 - 2018.10
Master of Business Administration - Business Management
Paulista University (UNIP)
2014.01 -
Human Resources Analyst
SOCICAM
2013.12 - 2015.01
Bachelor of Business Administration - Human Resources Management
Paulista University (UNIP)
2012.01 -