Renato Dos Santos
London
Summary
A marketing and sales professional with a robust educational background and proven ability to thrive in high-pressure environments. Demonstrates exceptional engagement and communication skills, complemented by a highly organised approach and adept multitasking capabilities. Recognised as an effective team player who is proactive and self-motivated, consistently driving successful outcomes.
Overview
11
11
years of professional experience
2017
2017
years of post-secondary education
Work History
Student Support Officer/ Account manager
Burlington School of English
London
08.2023 - 05.2025
- Representing the School in international fair including London and Brazil.
- Build strong relationship with international agents, selling courses and accommodations, offering training, updates and about enrolled students.
- Handle telephone enquiries from students, parents, and agents, providing effective responses to primary and supplementary administration questions.
- Support the Team with campus tours, accommodation viewings, and follow-up meetings with students, parents, and agents.
- Assist Directors of Studies/Principals in resolving issues involving parental, agent contact or students including debt collection, school reports, or disciplinary matters.
- Contribute to the development of marketing materials, website content, and social media strategies to enhance recruitment efforts.
- Responding to school reviews.
Early years practitioner
Parsons Green Nursery
London
03.2022 - 06.2022
- Built and maintained relationships with parents and other carers to facilitate the daily learning and care of the children.
- Thrived in an extremely intense, high-pressure environment.
- Provided support to other staff members, and collectively created an environment that met the needs of the children and considered their cultural and medical needs.
- Adhered to the nursery's policies and procedures, as well as the legislative requirements relating to childcare.
Retail supervisor
Nespresso UK
12.2021 - 03.2022
- Supervised a large team, provided feedback in line with management support, and facilitated team training sessions.
- Took accountability for managing and resolving escalated complaints, developed adaptive communication and problem solving skills as a result.
- Monitored and lead on internal control procedures.
- Continually achieved top sales figures, despite juggling competing management priorities.
Au Pair
Private family in London
London
11.2018 - 11.2021
- Experience with multicultural families including British, Indian and Swedish.
- Developed my relationship building and communication skills in a new language and cultural setting.
- Helped to promote the social and educational development of six children over a period of three years, including children with special needs.
- I was able to successfully collaborate with families to establish schedules and follow them, enforce rules, implement a direction, solve problems, and reflect on activities.
Manager
Leds Tattoo Studio
São Paulo
07.2016 - 09.2018
- Managed contracts for advertising and marketing strategies.
- Established and implemented policies and procedures for staff.
- Provided expertise in response to client needs, and supported and advised project teams as required.
- Planned, directed, and evaluated the daily operations of the tattoo studio.
- Responsible for 20 professionals across two stores, heavily involved in the establishment of these two teams including recruitment, training and continued guidance.
- Addressed customer inquiries and complaints, and resolve problems.
Coffee specialist
Nespresso Brazil
São Paulo
09.2014 - 05.2016
- Provided clients with an optimum experience in the store, from first service to identifying their needs.
- Sold a high number of products reaching the monthly goal across all store products including coffee, machines, and accessories.
- Undertook extensive training offered by the company, leading to high levels of service.
Education
Bachelor Degree - Advertising and Marketing
University Anhembi Morumbi
Skills
- Marketing and advertising education
- Experience in high pressure environments
- Engagement and communication skills
- Highly organised
- Multitasking
- Effective team player
- Proactive
- Self motivated
Languages
Portuguese
Native
English
Advanced
Spanish
Upper intermediate
Personal Information
Hobbies: Music, Concerts, Travel, Videography, Design, Running
Custom
References available upon request
Timeline
Student Support Officer/ Account manager
Burlington School of English
08.2023 - 05.2025
Early years practitioner
Parsons Green Nursery
03.2022 - 06.2022
Retail supervisor
Nespresso UK
12.2021 - 03.2022
Au Pair
Private family in London
11.2018 - 11.2021
Manager
Leds Tattoo Studio
07.2016 - 09.2018
Coffee specialist
Nespresso Brazil
09.2014 - 05.2016
Bachelor Degree - Advertising and Marketing
University Anhembi Morumbi
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