Renata Wardzynska
London
Summary
I am a dedicated and energetic professional with more than a decade of experience in office administration, vendor negotiations, and event management. I have been recognised for my exceptional customer service and collaborative abilities. I have a positive, can-do attitude, problem-solving skills, and a constant desire to exceed expectations by honing my skills.
Overview
17
17
years of professional experience
2004
2004
years of post-secondary education
Work History
Office/Front of House Manager and Travel Lead
Matches Fashion
London
09.2013 - 04.2024
- Facilitate the efficient functioning of the Head Office, manage the Reception Team and effectively support the facility requirements of all business areas to the highest standards
- Handle supply purchases and inventory management for office operations and equipment maintenance
- Ensure that the head office is kept up to date with all refreshments and consumables, including, but not limited to stationery and cleaning products
- Place orders with suppliers for replenishment and arrange distribution on request
- Manage the Shard's Visitor Booking System
- Greet visitors to Head Office, ensuring they are checked in and the relevant person is informed of their arrival
- Manage access cards for Head Office staff
- Manage smooth HR process for new starters
- Answer incoming calls and forward them to relevant departments or take and distribute messages as required
- Manage office correspondence efficiently and promptly, including emails, phone calls, and mail
- Arrange couriers, transport and accommodation as requested
- Arrange catering and set up for meetings and events
- Support the Events Team and EAs in organising company events including but not limited to Board Meetings
- Supervise the bookings of the Head Office Meeting Rooms
- Manage service contracts as and when required to include scheduled visits to all locations including but not limited to office cleaners, store cleaners, plant maintenance and waste removal
- Coordinate travel arrangements, including booking hotel rooms, car rentals and airfare for staff travelling domestically and internationally
- Raise purchase orders, liaising with suppliers to keep all orders delivered on time and in full
- Communicate with staff through various internal platforms to keep colleagues informed of office updates
Front of House Manager
Harvey Nichols
London
03.2007 - 09.2013
- Deliver a high level of quality service resulting in consistent, positive feedback from guests
- Front desk management
- Maintain extensive knowledge of menu items and daily deals by communicating with chefs and bartenders
- To carry out any other administrative tasks using the Client's in-house database and Microsoft packages
- To recruit Receptionists as and when required in line with the Company's Recruitment and Selection Policy
- To carry out the Company induction with the new Receptionist by the Company's training program
- Respond efficiently and accurately to customer complaints
Education
Bachelor's Degree - Promotional Marketing, Human Resource Management
University of Promotion, Media and Show Business
Skills
MS Office
Front Desk management
Customer service
First Aid Qualified
Ability to learn on the job and adapt to changes
Organizational skills
Creative problem solving
Interpersonal skills
Strong verbal and written communication skills
Attention to detail
Problem assessment
Creative problem solving
Leadership abilities
References
References available upon request.
Timeline
Office/Front of House Manager and Travel Lead
Matches Fashion
09.2013 - 04.2024
Front of House Manager
Harvey Nichols
03.2007 - 09.2013
Bachelor's Degree - Promotional Marketing, Human Resource Management
University of Promotion, Media and Show Business
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