Renata Resende
Peterborough
Summary
Dedicated professional with expertise in customer service, adept at maintaining hospitality standards and delivering exceptional communication. Skilled at remaining calm under pressure, ensuring seamless interactions and satisfaction in high-demand environments. Committed to leveraging strong interpersonal abilities to support organisational goals and enhance client experiences.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work history
Vending machine merchandiser
Snax Group LTD
Peterborough, Cambridgeshire
2025.04 - 2026.02
- Traveled to various locations to restock vending machines with products.
- Checked product dates and rotated stock to ensure freshness.
- Collected and recorded readings from machines while handling cash transactions.
- Managed returns and complaints to maintain high customer satisfaction.
Waitress
Franco Manca
Peterborough, Cambridgeshire
2025.02 - 2025.04
- Offered friendly, courteous service, contributing to high customer satisfaction ratings.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Ensured clean, organised dining area for optimal customer comfort.
- Made redundant due to restaurant closure,
Receptionist
AJR Auto Services LTD
Peterborough, Cambridgeshire
2023.04 - 2025.02
- Answered phones efficiently , handling customers queries and bookings promptly and professionally.
- The garage had a high number of Portuguese customers, so I would help translate with any issues they had.
- Drove vehicles safely between garage locations for MOT and servicing works to be completed.
- Captured high-quality photographs of vehicles and parts for website sales, showcasing interior and exterior details to attract buyers.
Nandoca / Supervisor
Nandos
Peterborough, Cambridgeshire
2019.05 - 2023.04
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Implemented company policies, ensuring high standards of service delivery were maintained.
- Ensured smooth operations through regular maintenance checks, supporting consistent service quality.
- Oversaw inventory management, preventing stock shortages and excesses to optimise supply levels.
Education
NVQ Level 4 - Makeup artistry
Peterborough Regional College
Peterborough, England 2017.09 - 2019.06
Skills
- Customer Service
- Bilingual proficiency
- Hospitality standards
- Calm under pressure
- Communication skills
Languages
English
Fluent
Portuguese
Fluent
Timeline
Vending machine merchandiser
Snax Group LTD
2025.04 - 2026.02
Waitress
Franco Manca
2025.02 - 2025.04
Receptionist
AJR Auto Services LTD
2023.04 - 2025.02
Nandoca / Supervisor
Nandos
2019.05 - 2023.04
NVQ Level 4 - Makeup artistry
Peterborough Regional College
2017.09 - 2019.06