Renata Hevesi
Wandsworth,UK
Summary
Accomplished professional with expertise in revenue management, profit and loss accountability, and health and safety management. Demonstrates strong skills in human resources management, cost control strategies, and complaint handling. Proficient in conducting COSHH assessments and holds a Personal License. Experienced with Toast POS, P&L Management, Asana, and MS Office. Adept at recruitment and training management, aiming to leverage these competencies to drive organisational success.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work history
Assistant General Manager
The Laundry Restaurant
London
2021.08 - Current
- Managed inventory, ensured consistent supply of resources.
- Supervised daily operations for seamless business activities.
- Fostered a positive work environment with regular team-building activities.
- Improved team productivity by implementing new management strategies.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Developed organisational policies for administrative oversight and internal controls.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Organised financial and operational data to help with yearly budgeting and planning.
- Established clear budgets and cost controls strategies to meet objectives.
Restaurant Manager
Sartoria (D&D London)
London
2021.01 - 2021.08
- Ensured compliance to health and safety regulations for safe dining environment.
- Increased table turnover rate with efficient floor management.
- Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
- Managed daily operations for smooth restaurant functioning.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
Restaurant Manager
Flour & Grape
Bermondsey, UK
2019.01 - 2021.01
- Ensured company policies are followed;
- Managed walk-in queues (no bookings)
- Ensured compliance to health and safety regulations for safe dining environment.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Streamlined staff rotas to optimise efficiency.
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment;
- Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
- Implemented new menus, improved dining experience.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Completed accurate end-of-day financial routines for cash and card transactions.
Volunteer AdviceLine Assessor/ Benefit Case Maker
Citizens Advice
2018.11 - 2020.01
- Liaised effectively with other team members to provide comprehensive support for clients.
- Managed high-volume calls to efficiently assist each caller within a reasonable timeframe.
- Provided clear, concise information for improved understanding of complex situations.
- Improved client satisfaction by accurately assessing their situations and providing tailored advice.
- Helped create a positive work culture by actively participating in team meetings and collaborative efforts.
- Documented all client interactions promptly, ensuring detailed records were maintained for future reference.
Assistant General Manager / General Manager
Good Life LTD (The Diner)
London, UK
2016.08 - 2018.12
- Managed recruitment process, brought talented professionals on board.
- Achieved smooth workflow with diligent project oversight.
- Managed inventory, ensured consistent supply of resources.
- Conducted regular employee training to enhance skillsets.
- Facilitated financial reporting, created transparency in business transactions.
- Oversaw procurement processes, secured cost-effective supplies always.
- Ensured compliance with health and safety standards for a safe workplace.
Café Supervisor
Liberty Of London
2015.02 - 2016.08
- Oversee all FOH and BOH restaurant operations; HSE compliance; Track budget and adjust daily operations accordingly to keep in line with P&L; On-site training for staff.
Office Assistant
Department of Law, Ukraine Govt
2014.03 - 2014.12
- Provide administrative assistance to legal staff; Manage scheduling; Plan and implement logistics for executive level events and coordinate with legal counsel to obtain information and documentation for relevant legal matter.
- Internship
Education
Master’s Degree - Law
Interregional Academy Of Personnel Management
Kyiv, Ukraine 2013.09 - 2020.12
Diploma of Higher Education - Law
The Open University Law School Q80
London, UK 2021.09 - 2022.05
Level 3 Certificate in Community Interpreting - Interpreting
LearnQual
United Kingdom 2023.10 - 2024.01
Skills
- Revenue Management
- Profit and loss accountability
- Health and safety management
- Human resources management
- Cost control strategies
- COSHH Assessments
- Personal License
- Complaint handling
- Toast POS experience
- P&L Management
- Asana knowledge
- MS Office proficient
- Recruitment and training management
Languages
English
Fluent
Hungarian
Native
ukrainian
Intermediate
Russian
Intermediate
Timeline
Level 3 Certificate in Community Interpreting - Interpreting
LearnQual
2023.10 - 2024.01
Diploma of Higher Education - Law
The Open University Law School Q80
2021.09 - 2022.05
Assistant General Manager
The Laundry Restaurant
2021.08 - Current
Restaurant Manager
Sartoria (D&D London)
2021.01 - 2021.08
Restaurant Manager
Flour & Grape
2019.01 - 2021.01
Volunteer AdviceLine Assessor/ Benefit Case Maker
Citizens Advice
2018.11 - 2020.01
Assistant General Manager / General Manager
Good Life LTD (The Diner)
2016.08 - 2018.12
Café Supervisor
Liberty Of London
2015.02 - 2016.08
Office Assistant
Department of Law, Ukraine Govt
2014.03 - 2014.12
Master’s Degree - Law
Interregional Academy Of Personnel Management
2013.09 - 2020.12