Renata Dirse
Liverpool,united kingdom
Summary
A professional with exceptional communication skills and a proven ability to remain calm under pressure, adept at problem-solving and team building. Skilled in public speaking, facilitating effective collaboration and engagement. Committed to leveraging these competencies to drive organisational success and foster a positive work environment.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Work history
Art and Craft handmade business
self employed
Liverpool, united kingdom
2023.03 - 2025.09
Guest relations manager
Hilton Croydon
London, united kingdom
2016.12 - 2018.12
- Developed and implemented personalised guest experiences to enhance satisfaction levels.
- Coordinated and managed guest feedback systems to identify areas for improvement.
- Oversaw daily operations to ensure seamless guest service and attention to detail.
- Trained and mentored staff on best practices in guest relations and customer service.
Food and beverage supervisor
Hilton Docklands Riverside
London, united kingdom
2012.03 - 2016.01
- Supervised daily operations of food and beverage services to ensure high standards of quality were maintained.
- Coordinated staff schedules and trained team members to enhance service efficiency and customer satisfaction.
- Implemented menu changes and promotional events to boost guest engagement and dining experiences.
- Monitored inventory levels and ordered supplies to maintain adequate stock for seamless service delivery.
Food and beverage supervisor
Hilton London Tower Bridge
London, united kingdom
2007.02 - 2011.12
- Supervised daily operations of food and beverage service to ensure compliance with health and safety standards.
- Coordinated staff schedules and managed resources to optimise workflow and efficiency in service delivery.
- Trained and mentored new team members on best practices in customer service and product knowledge.
- Implemented quality control measures to maintain high standards in food presentation and service.
Restaurant hostess
Milestone Hotel and Apartments
London, united kingdom
2004.01 - 2006.12
- Welcomed guests with a warm smile and ensured a pleasant arrival experience.
- Managed reservation system and coordinated seating arrangements for optimal flow.
- Assisted in training new staff members on customer service protocols and restaurant policies.
- Communicated effectively with kitchen staff to relay special requests and dietary restrictions.
Waitress
Great Eastern Hotel
London, united kingdom
2001.01 - 2003.12
- Provided exceptional customer service to enhance guest experience and satisfaction.
- Assisted in training new staff members on menu knowledge and service standards.
- Managed multiple tables efficiently whilst ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to facilitate smooth communication and order accuracy.
Education
Business Management - Management
VDU University
Lithuania 1999.09 - 2001.07
Hospitality Management - Management
NCN New College Nottingham London
London 2001.10 - 2003.06
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Public speaking
Timeline
Art and Craft handmade business
self employed
2023.03 - 2025.09
Guest relations manager
Hilton Croydon
2016.12 - 2018.12
Food and beverage supervisor
Hilton Docklands Riverside
2012.03 - 2016.01
Food and beverage supervisor
Hilton London Tower Bridge
2007.02 - 2011.12
Restaurant hostess
Milestone Hotel and Apartments
2004.01 - 2006.12
Hospitality Management - Management
NCN New College Nottingham London
2001.10 - 2003.06
Waitress
Great Eastern Hotel
2001.01 - 2003.12
Business Management - Management
VDU University
1999.09 - 2001.07