Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Rena Pinto

North Wembley ,England
Rena Pinto

Summary

Enthusiastic [Job Title] with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Enthusiastic [Job Title] with [Number] years of experience. Secures team success through hard work, attention to detail and excellent organisation. Shares [Type] knowledge to achieve results. Motivated [Job Title] with [Number] years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record. Successful manager equipped to plan, lead and optimise operations for changing landscape. Accomplished in delivering above-expected results while streamlining operations. Ambitious to affect change and bring results in new environment. Highly-motivated student with excellent business acumen and leadership skills. Adept in sales and service with proven experience understanding and responding to customer needs. Seeks opportunity to grow management abilities with proprietary role. Motivational leader with record of success in [Type] environments. Seeks out change opportunities, capitalising on technologies, improved methods and gaps to surpass targets. History maintaining efficiency and high employee satisfaction with responsive management style.

Overview

25
years of professional experience

Work History

Rena Pinto
Wembley hill Road HA9 8AF, London

Flower shop owner
06.2023 - 12.2023

Job overview

  • Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
  • Applied customer feedback to inform business strategy and foster continued loyalty.
  • Forecasted sales figures and aligned inventory with expected demand.
  • Facilitated team-building and morale-boosting activities to support employee satisfaction.

Joey Yusuf
Neasden McDonald's , London

Night shift manager
11.2018 - 11.2023

Job overview

  • Maximised business performance, providing timely and proactive response to operational issues.
  • Proactively promoted training and development to improve staff morale, boosting satisfaction levels by [Number]%.
  • Ensured strong brand image by reinforcing service policies, including presentation standards and customer service philosophy.

Terry Hillman
St John's wood, London

Cook
02.2010 - 05.2016

Job overview

  • Correctly operated kitchen equipment, maintaining optimal performance and safety levels.
  • Ordered and received products and supplies to maintain well-stocked kitchen areas.
  • Mentored staff in food preparation and storage best practices.

Julie Tabouche
72 Teignmouth Road NW2 4DX, London

Professional nanny
02.2008 - 01.2010

Job overview

  • Safely transported children to and from school, events and activities, maintaining adherence to schedules to establish reliability and trust.
  • Developed creative games and activities, providing opportunities for learning and development of core skills.
  • Performed cleaning, washing, ironing and laundry to maintain home order.
  • Prepared healthy and nutritious meals to specific dietary requirements.
  • Assisted children with homework and school assignments, offering advice and guidance to build learner confidence.
  • Supported families on holidays and trips with additional supervision, escorting children to activities and clubs.
  • Performed day-to-day errands during school hours, including shopping, cleaning and laundry, to flexibly cater to parents' needs.
  • Supervised children's play at home and in external settings, ensuring their physical safety at all times.
  • Changed and bathed babies and supervised baths for older children.
  • Assisted in light housework and laundry to reduce parents' workload.

Eurest Catering
Stratford -upon - Avon CV37 0UA, Warwickshire

Waitress assistant
10.2006 - 01.2008

Job overview

  • Increased [Type] sales by [Number]% through upselling and promoting [Product or Service] whilst taking orders from customers.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Reduced waiting times by [Number]% through [Action].
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Maintained strong knowledge of [Product or Service] and [Timeframe] menu changes to competently advise allergies or diet limitations.
  • Upheld excellent standards to create safe working environment complying with [Type] regulations and food safety standards.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Provided menu and offered recommendations to complement dining experience.

Sindos Al Shakes
Dubai, Middle East

Bartender
03.2001 - 12.2005

Job overview

  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
  • Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
  • Maintained bar stocks, replenishing daily as necessary.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.

Sir rui
Margao, Goa

Florist assistant
08.1998 - 11.2000

Job overview

  • Developed extensive knowledge of products, materials, origins, combinations, presentation methods across all product lines.
  • Crafted high quality tied bouquets, employing creative flair to exceed customer expectations.
  • Refilled and ordered stock daily in line with purchasing trends to maximise product availability and drive sales.
  • Coached and trained [Number] junior members since [Year] to advance their product knowledge.
  • Worked closely with customers throughout sales process to gain understanding of customer needs and desires.

Education

CAPEL MANOR COLLEGE
GUNNERSBURY

NVQ Level 1 from Design and craft in florist
09.2023

University Overview

MADEVA SALGAOCAR HIGHER SECONDARY SCHOOL Y
TANSOR COMBA MARGAO

A-Levels from ECONOMICS
03.1998

University Overview

Assumpta Convent High School
SARZIORA GOA

GCSEs from High school
06.1996

University Overview

Skills

  • Customer service
  • Business planning
  • Business analysis
  • Customer relations
  • Employee management

Languages

English
Beginner
A1

Timeline

Flower shop owner
Rena Pinto
06.2023 - 12.2023
Night shift manager
Joey Yusuf
11.2018 - 11.2023
Cook
Terry Hillman
02.2010 - 05.2016
Professional nanny
Julie Tabouche
02.2008 - 01.2010
Waitress assistant
Eurest Catering
10.2006 - 01.2008
Bartender
Sindos Al Shakes
03.2001 - 12.2005
Florist assistant
Sir rui
08.1998 - 11.2000
CAPEL MANOR COLLEGE
NVQ Level 1 from Design and craft in florist
MADEVA SALGAOCAR HIGHER SECONDARY SCHOOL Y
A-Levels from ECONOMICS
Assumpta Convent High School
GCSEs from High school
Rena Pinto