Remus Iulian Moraru
Morden,United Kingdom
Summary
Software engineering graduate with expertise in Java, Python, and SQL, combined with a strong background in customer service and sales. Skilled in database management, web development, and agile methodologies. Excellent communicator with problem-solving abilities, eager to bridge the gap between technology and customer needs in a tech-driven role.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Partner, Private hire
Royalcars
London, United Kingdom
03.2021 - 02.2025
- Ensured passenger satisfaction by providing excellent customer service
- Responsible for handling any complaints or feedback from passengers and ensuring high service standards are met
- Strong knowledge of routes and destinations for efficient transport
Customer service representative
Auxillis
London
03.2019 - 03.2021
- Improved customer satisfaction by effectively handling complaints and enquiries
- Managed a high volume of inbound calls for quick resolution of customer issues
- Provided top-notch support for increased customer satisfaction
- Assisted customers in making informed decisions by providing detailed product information
- Ensured smooth running of operations with timely preparation of reports
Sales assistant
Arrow Electrical
London
03.2018 - 03.2019
- Improved customer service by efficiently handling queries and complaints
- Assisted customers with product selection for optimal satisfaction
- Fostered a welcoming store environment by maintaining clean and well-organised displays
- Offered personalised shopping advice to enhance customer experiences
- Collaborated effectively with team members to meet sales targets
Sales executive
Prodalcom
Suceava
01.2015 - 01.2017
- Increased customer satisfaction by providing excellent product knowledge and advice
- Developed strong relationships with customers for enhanced loyalty
- Achieved sales targets through effective upselling techniques
- Identified new business opportunities that enhanced the growth potential of the company
- Drive high-level B2B sales meetings to secure large-scale contracts, enhancing market presence significantly
- Developed customer loyalty with excellent customer service, leading to repeat business
Sales agent
Defelcom
Suceava, Romania
03.2012 - 01.2015
- Established robust client relationships through effective communication and negotiation skills
- Managed product demonstrations for increased customer engagement
- Resolved customer complaints promptly, ensuring customer satisfaction
- Collaborated closely with the marketing team to develop sales strategies
- Tracked competitor activity and adjusted strategies accordingly for market advantage
Merchandiser
Delaco
Suceava, Romania
02.2010 - 01.2012
- Performed stock management duties for optimal inventory control
- Developed custom merchandise plans with team collaboration
- Maintained strong vendor relationships to negotiate better deals
- Forcasted trends and consumer habits informed buying decisions
Education
BSc (Hons) - Software Engineering
University of Bolton
09.2020 - 06.2024
Skills
- Programming: Proficient in Java, Python, and SQL, with experience in web development (HTML, JavaScript)
- Database Management: Strong knowledge of SQL databases, data optimization, and query performance tuning
- Software Development: Experience in building efficient and scalable applications with a problem-solving approach
- Sales & Business Insight: Strong background in B2B sales and customer engagement, applying technical expertise to business needs
- Teamwork & Communication: Excellent collaboration skills, working effectively within technical and non-technical teams
Custom
www.linkedin.com/in/remus-iulian-moraru-822174198, B
Timeline
Partner, Private hire
Royalcars
03.2021 - 02.2025
BSc (Hons) - Software Engineering
University of Bolton
09.2020 - 06.2024
Customer service representative
Auxillis
03.2019 - 03.2021
Sales assistant
Arrow Electrical
03.2018 - 03.2019
Sales executive
Prodalcom
01.2015 - 01.2017
Sales agent
Defelcom
03.2012 - 01.2015
Merchandiser
Delaco
02.2010 - 01.2012
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