REMIE-LEIGH FLECK
Leicester
Summary
Customer-focused Service Advisor with extensive experience in the automotive industry, specialising in customer relationship management, aftersales support and service coordination. Proven ability to build lasting customer relationships, communicate effectively with workshop teams and deliver exceptional service in fast-paced dealership environments. Experienced in training colleagues, improving quality standards and resolving complex customer queries with professionalism and empathy. Highly organised, proactive and committed to delivering an outstanding customer experience.
Overview
9
9
years of professional experience
Work history
Service Advisor
Drive Vauxhall
Leicester
10 2025 - 07.2026
- Deliver professional and welcoming customer experience from vehicle check-in through collection.
- Build lasting customer relationships through honest advice and proactive communication.
- Liaise with workshop technicians to ensure repairs are completed efficiently and to manufacturer standards.
- Prepare repair estimates, explain technical work clearly and obtain customer approval.
- Maintain accurate service records and identify opportunities to recommend additional services.
Trainer & Quality Controller
Sytner Jaguar Land Rover
Leicester
02 2024 - 09 2025
- Delivered structured training programmes for up to 6 for colleagues.
- Conducted quality audits to maintain manufacturer standards.
- Analysed performance trends and supported continuous improvement.
- Mentored team members to develop skills and confidence.
Customer Service Advisor
Sytner Jaguar Land Rover
05.2021 - 02.2024
- Managed customer enquiries professionally across multiple channels.
- Resolved complex issues while maintaining high customer satisfaction.
- Built strong customer relationships resulting in repeat business.
Delivery Co-ordinator
Next Home
06.2019 - 01.2021
- Coordinated customer deliveries and maintained accurate records.
- Liaised with colleagues to ensure timely delivery of orders.
Retail Assistant
Next Home
12.2017 - 06.2019
- Delivered exceptional customer service.
- Maintained merchandising standards.
- Processed customer transactions accurately.
Education
GCSEs - undefined
Martin High School
LeicesterLevel 2 Diploma - Health & Social Care
Skills
- Customer Relationship Management
- Automotive Service Advising
- Aftersales Customer Care
- Vehicle Service Coordination
- Complaint Resolution
- Workshop & Technician Liaison
- Training & Coaching
- Quality Assurance
- Customer Retention
- Organisation & Administration
- Sales & Service Upselling
- Microsoft Office
- Customer relations
- Point of sale systems
References
Available upon request.
Additional Information
My hobbies include keeping fit at the gym and spending quality time with friends and family, during this time travelling to different cities and countries, experiencing new restaurants and being outdoors to enjoy sights and people.
Timeline
Customer Service Advisor
Sytner Jaguar Land Rover
05.2021 - 02.2024
Delivery Co-ordinator
Next Home
06.2019 - 01.2021
Retail Assistant
Next Home
12.2017 - 06.2019
Service Advisor
Drive Vauxhall
10 2025 - 07.2026
Trainer & Quality Controller
Sytner Jaguar Land Rover
02 2024 - 09 2025
GCSEs - undefined
Martin High School