Remi Saliu

The objective of this project was to assist the organisation in developing a new website, with a primary goal of enhancing the customer journey and improving user experience, while delivering the website on schedule and within the allocated budget, and ensuring compliance with all regulatory requirements

Key Duties:

• Writing a comprehensive business cases for the project, outlining project objectives, budget and timelines
• Conducting thorough research and analysis of the external environment, including competitor's analysis, market trends and customer preferences
• Collaborating with cross-functional teams, including project managers, project lead, web developers, designers, and content creators to ensure that the website meets the company's goals and objectives
• Producing Use Case diagrams for AS IS and TO BE to identify existing processes and determine areas for improvement in the website's functionality
• Defining user journeys and process mapping the journeys to ensure that website's design and features meet the needs and preferences of the target audience
• Defining and documenting website requirements, including functionality, user experience, and technical specifications
• Facilitating meetings with relevant stakeholders to elicit requirements and obtain sign off/validation
• Writing user stories to describe the specific actions and goals the user will accomplish on the website, ensuring the website's functionality aligns with their expectations
• Developing and implementing test plans to ensure that the website meets quality standards and is error-free
• Wireframe using Balsamiq cloud to create a visual representation of the website's layout and design, enabling stakeholders to review and provide feedback before development
• Supporting the development of manuals and training packs
• Ensuring that the website meets all regulatory and legal requirements, including accessibility standards, data privacy laws and industry regulations

Achievements:

• Reduced website loading time by 50% resulting in an increase in page view by 30%, contributing to a 20% increase in online sales.

Responsible for collaborating with business stakeholders and system architects to establish functional specifications, carry out detailed analysis, and conceptualise a web-based software solution for universal business application, aiming for positive client acceptance within organisation

Key Duties:

• Devised and led operational changes to generate significant improvements and measurable results in line with business objectives.
• Facilitated discussions with stakeholders to gather project requirements through interviews and workshops
• Formalised elicited requirements by creating written specification in a requirement template and kept track of all changed and painted up-to-date specifications which is visible and clear to the whole team
• Defined and analysed requirements to ensure that they are SMART and prioritising the requirements to ensure what are must-haves and what can wait for future releases and obtaining sign offs
• Translated requirements to the team by creating user stories describing core features, technical documentations, wireframes, acceptance criteria and process maps for web application projects
• Facilitated sprint planning sessions with product owner and development team to plan and estimate the work for each sprint based on the team's velocity
• Identified opportunities for process enhancement, assessing their feasibility for implementation
• Developed a comprehensive set of recommendations, factoring in associated costs, timelines, potential risks, and benefits
• Assessed the impact of changes, advocating for ongoing or additional enhancements when necessary
• Selected best method to introduce business recommendations to achieve maximum understanding and enthusiasm

Achievements:

• Achieved 100% stakeholder buy-in for a new process workflow by conducting effective workshops and training sessions, increasing operational efficiency by 35%.

• Gathered specifications, partnering intimately with the product owner, and played an active role in the design discussions, particularly to help ensure the development of a digital complaints management system that aligns with business needs
• Orchestrated a succession of workshops and interviews with internal business units and third-party collaborators to uncover key requirements, earning endorsement from crucial stakeholders for the implementation of a streamlined complaints management system
• Formulated Epics and User Stories to adeptly translate business requisites into technical specifications, creating a robust framework for the development of the complaints management system
• Utilised MS Visio for the definition and mapping of end-to-end customer claims journey
• Defined result-oriented alternatives to address business shortcomings, including; reduction of case handling times and creation of a pool of specialist complex case handlers for the efficacious management of more complex claims
• Administered functional and User Acceptance Testing, ensuring the built solution met expected performance criteria and was user-friendly for those within the digital media organisation
• Engaged with various business departments across a diverse range of stakeholders, including top-tier executives with varying demand and communication styles
• Delved into data to identify obstacles impeding optimal business performance and efficiency.

Agile Business Analyst responsible for working with business users and system designers to specify functional requirements, conduct analysis and design for a web-based Smart Menu as one of the Key products of the business to service Food and drink businesses

Key Duties:

• Assisted the Senior BAs in gathering and analysing business requirements
• Worked with multiple business units across a diverse stakeholder group, up to senior executive level, with different demands and communication needs
• Assisted in the management of the RAID log
• Liaised with product owner and scrum master to comprise stories into a product backlog and prioritised said stories to fit in with larger project plan and ensured important project milestones are met
• Participated in scrum meetings including daily stand-ups, sprint planning, sprint reviews and sprint retrospectives with the rest of the Development Team and the Product Owner
• Worked with the Project Sponsor and Key Stakeholders to create the Business case and Project Specification documentations as required by the project
• Liaised with the UX Team and visual designers to ensure proper assets such as high and low fidelity wireframes were available to further clarify and aid the definition of user stories
• Managed raised change requests using Trello and performed the impact assessment of the required project artefacts
• Liaised with multiple stakeholders to ensure test scenarios, the test plans, and E2E testing is carried out according to what has been specified in requirements for implementation.

• Defined project scopes by assessing objectives of the project, required Worked with the Project Sponsor and Key stakeholders to create the Business case and Project Specification documentations as required by the project
• Liaised with product owner and scrum master to comprise stories into a product backlog and prioritised said stories to fit in with larger project plan and ensured important project milestones are met
• Participated in daily sprint meetings along with the Scrum team to monitor daily progress of efforts by the team and review the Burndown charts
• Participated in scrum meetings including daily stand-ups, sprint planning, sprint reviews and sprint retrospectives with the rest of the Development Team and the Product Owner
• Participated in sprint planning sessions with the development team sizing the effort involved in building stories as well as breaking down larger stories into smaller more manageable sprint-ready tickets.
• Led cross-functional teams in analysing technological changes to understand operational impact.
• Defined customers and markets to support integral business operational mandates and policies.

• Managed up to 30 calls daily with external customers and stakeholders.
• Managed and tracked incoming and outgoing email correspondence, ensuring replied were sent within required timeframes.
• Consistently demonstrated strong skills in invoicing, bookkeeping and credit control.
• Assisted managers in compiling and organising materials for meetings.
• Made travel arrangements and booked accommodation for staff members.
• Handled scheduling of meetings and calendar management for senior staff.
• Maintained internal systems through CRM and website maintenance.

• Executed high quality designs using allocated resources and budget.
• Participated in brainstorming activities to generate high quality ideas for design projects.
• Provided creativity, attention to detail and out-of-th-box thinking when working to tight deadlines.
• Completed project work within agreed timeframes and budgets to surpass client expectations.