Dynamic professional with expertise in closing sales and in-store marketing, demonstrating exceptional time management and effective communication skills. Adept at driving revenue growth through strategic marketing initiatives and fostering strong customer relationships. Committed to leveraging skills to achieve organisational goals and enhance business performance.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Store Manager
Robert Graham 1874
Cambridge, Cambridgeshire
10.2022 - Current
Managed daily operations to ensure exceptional customer service and store presentation.
Oversaw a 5.45% increase in sales revenue in my first year at Robert Graham and also oversaw a 7.37% increase in my second year.
Maintained strong relationships with clients and built on those relationships to increase sales and ensure repeat business
Trained and mentored staff to enhance product knowledge and improve sales techniques.
Developed and executed visual merchandising strategies to align with brand standards.
Oversaw inventory management processes to maintain optimal stock levels and minimise losses.
Monitored sales performance metrics to identify trends and adjust strategies accordingly.
Negotiated contracts with suppliers for cost-effective procurement of merchandise.
Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
Front of House
The Marquis
London
03.2022 - 09.2022
Managed front of house operations ensuring exceptional customer service experience.
Provided outstanding front of house customer service by surpassing customer expectations with excellent care and attention to detail.
Assisted with training new staff members on service standards and operational procedures.
Handled customer inquiries and resolved complaints to maintain a positive atmosphere.
Maintained cleanliness and organisation of front of house area to adhere to health standards.