Rell Pratt

As a delivery driver, I consistently provide excellent customer service, enhancing the company's reputation by maintaining a professional, polite, and friendly demeanor. I ensure customer satisfaction by coordinating delivery schedules to provide a time-efficient service. My responsibilities include handling both cash and card transactions and providing accurate change. Additionally, I communicate effectively with both restaurant staff and customers to manage delays, accommodate special requests, and resolve any order-related issues. I also ensure that all orders are checked for accuracy and quality before leaving the restaurant, maintaining a high standard of service.

I volunteered at my current college to assist with sports day activities for the younger students at the school and also offered my support at a local primary school during their sports day events. My responsibilities included helping to organise and run various activities, setting up equipment, ensuring the smooth operation of each event and organising the children. I encouraged participation, confidence, and fair play among the younger students while fostering a fun, inclusive, and supportive atmosphere throughout the day.

Over the course of two years, I completed one week of work experience annually. My responsibilities included communicating with customers over the phone, responding to emails, and managing and organising invoices and dealing with any delays or complications. These experiences have significantly enhanced my customer service skills.