Rekha Mahara
Ilford,United Kingdom
Summary
A motivated and enthusiastic individual seeking an entry-level position in the hospitality industry, eager to leverage strong customer service skills. Proficient in Microsoft Office applications, cash handling, and maintaining confidentiality, with a commitment to integrity and honesty. Career goals include advancing expertise in customer service-oriented roles while contributing to team success through collaborative efforts.
Overview
5
5
years of professional experience
2011
2011
years of post-secondary education
Work History
Housekeeper
Alpha Guest House
Kathmandu, Nepal
12.2023 - 10.2024
- Maintain cleanliness by dusting, vacuuming, mopping, and disinfecting rooms and common areas
- Change bed linens, replace towels, and restock toiletries for guests’ comfort
- Assisted with laundry operations
- Provided exceptional customer services, addressing guest enquiries and resolving any issues
- Prepared food for the customer according to their needs
- Maintained high hygiene standards for improved living conditions.
Waitress
Redhouse Restro Bar & Grill
Nepalgunj
01.2023 - 09.2023
- Greet customers warmly as they arrive, and seat them promptly
- Describe menu items and assist guests in making food and beverage decisions
- Delivering meals and drinks promptly while ensuring customer satisfaction
- Prepare bills and process payments accurately, including handling cash and operating the POS system
- Keep tables, dining areas and service stations neat and hygienic
- Work closely with kitchen staff and other team members to enhance to ensure efficient service
Trainee Assistant – Accounts Department
Sugam Logistics (Nepal) Pvt. Ltd.
Kathmandu
12.2021 - 09.2022
- Maintained stock records and inventory control for logistics and supply chain operations
- Processed accounting vouchers and entries using ERP software
- Managed cash transactions, prepared bank reconciliations, and updated ledgers
- Assisted with year-end financial reporting and balance confirmation
Paid Internship – Customer Service Department
Rastriya Banijya Bank Ltd.
Nepalgunj
12.2019 - 02.2020
- Addressed customer inquiries, resolved account-related issues, and maintained compliance with KYC and AML regulations
- Assisted customers with account opening, closing, and other banking services
- Provided information on banking products and services, including loans and credit cards
Education
Master of Research - International Relation
University of Wolverhampton
Wolverhampton 01.2025 -
Bachelor of Business Administration - Finance
Pokhara University
Nepal /2016 - 10.2021
Higher Secondary Education - Management
Shree Prabhat Vidhya Niketan H.S.S
04.2001 - /2016
School Leaving Certificate -
Shree Prabhat Vidhya Niketan H.S.S
Skills
- Hardworking
- Cleaning Sanitation
- Flexibility in tasks
- Customer Service
- Communication Skills
- Basic Cooking (Momo, Noodles, Sadheko Achaar, Thakali set)
- Microsoft Office skills (Excel, Word, PowerPoint)
- Cash handling
- Confidentiality understanding
- Able to work independently and collaboratively in fast-paced environments
- Efficient time management
- Integrity and honesty
- High degree of self-motivation
- Customer service-oriented
- Stock inventory management
Languages
English
Hindi
Nepali
Volunteer
Study in Nepal EDU Fair 2020
Affiliations
- Drawing and Sketching
- Traveling new place
- Reading Books
Timeline
Master of Research - International Relation
University of Wolverhampton
01.2025 -
Housekeeper
Alpha Guest House
12.2023 - 10.2024
Waitress
Redhouse Restro Bar & Grill
01.2023 - 09.2023
Trainee Assistant – Accounts Department
Sugam Logistics (Nepal) Pvt. Ltd.
12.2021 - 09.2022
Paid Internship – Customer Service Department
Rastriya Banijya Bank Ltd.
12.2019 - 02.2020
Higher Secondary Education - Management
Shree Prabhat Vidhya Niketan H.S.S
04.2001 - /2016
Bachelor of Business Administration - Finance
Pokhara University
/2016 - 10.2021
School Leaving Certificate -
Shree Prabhat Vidhya Niketan H.S.S
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