Rekha Krishnan

Project - Optum Care Strategic Platform Eligibility Provider IT(OCSP EPIT)

• Demonstrated expertise in Single File Processor and FAME for member maintenance.
• Managed end-to-end project life cycles, from initial concept through to successful delivery, ensuring alignment with business objectives.
• Led software engineers in designing solutions that met project specifications and deadlines.
• Delivered comprehensive documentation for software development projects, enhancing team understanding and continuity.
• Coordinated with product managers to establish clear project scopes aligned with business objectives.
• Collaborated with technical and design teams to create innovative software applications.
• Identified process improvement opportunities, contributing to efficient and cost-effective operations.
• Monitored system performance after deployment, promptly addressing issues to sustain operational efficiency.
• Facilitated knowledge-sharing sessions among junior engineers, promoting collaboration and innovation.

Project : Blue Shield of California

• Developed comprehensive documentation, including flowcharts and manuals for system design specifications.
• Converted requirements into functional specifications to guide code changes.
• Identified process gaps and proposed solutions to enhance operational efficiency.
• Executed proof of concept for system changes with necessary configuration modifications.
• Analyzed issues to determine root causes and formulated effective mitigation strategies.
• Trained team members on application usage, improving overall proficiency.
• Managed responses to investigate and resolve system issues proactively.
• Gathered user feedback to inform and implement system change requirements.

Project : Blue Cross and Blue Shield(BCBS), Iowa/South Dakota

• Developed EMPIRE system for managing Group Load and Membership Load via data migration to Facets.
• Executed performance tuning in SQL Server, improving overall system efficiency.
• Demonstrated proficiency in Facets Core Batch process and Tidal Scheduler to streamline operations.
• Conducted outbound extracts from Facets to facilitate business intelligence initiatives.
• Created tool for generating XPF keywords from Cactus system data to enhance reporting capabilities.
• Analyzed customer feedback to inform product design and improve functionality.
• Performed quality assurance tests on products prior to release, ensuring high standards.
• Collaborated with engineering and design teams to provide critical feedback for product enhancements.

Project: BMCHP – Application M

• Interacted with clients to gather and clarify requirements.
• Developed and reviewed stored procedures for optimal performance.
• and outlined potential approaches.
• Created test cases for enhancements and executed extensive unit and assembly testing.
• Reviewed code and design documents to ensure compliance with standards.
• Provided support for development projects and addressed production issues.
• Estimated efforts for new project requirements.

Project Name : TSYS, BFS Domain

• Executed code modifications to meet user requirements and improve functionality.
• Contributed to design meetings, code reviews, and sprint planning to ensure project alignment.
• Refined existing software and system applications to maintain optimal performance.