REJOSH JOHN

• Organised peer counselling programs to monitor students development.
• Managed conflict mediation and resolution between students, teachers and parents to avoid disruptions.
• Oversaw crisis intervention and programmes to assist specific student needs.
• Supervised students to develop solutions and set target goals.
• Participated in events and activities to provide moral support to students.
• Provided materials and resources relating to career choices.
• Established strict confidentiality of student information through secure and appropriate filing and storage of documents.
• Sensitively supported students navigating difficult situations to offer safe space to talk and provide relevant assistance.
• Provided empathetic and effective counselling on academic and personal issues in group and one-to-one settings.

• Managing of a team of 20 Risk Analyst helping keep Amazon a safe place for Buyers and Sellers.
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
• Conducted audits and risk assessments to achieve regulatory compliance.
• Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
• Monitored and evaluated annual business plans in consultation with team members to meet set targets.
• Designed and implemented flexible solutions to aid business efficiency and drive process improvements.
• Planned and managed resources and budget to support and deliver objectives.
• Guided staff to bolster overall team performance, resilience and cohesion.
• Prepared and presented reports, strategies and recommendations for consideration by senior management.
• Chaired strategic planning meetings, engaged stakeholders and managed internal and external relationships to support plan delivery.
• Created and implemented best practice policies and processes to aid operational performance.
• Aided senior leadership by recommending corrective actions and improvements to company operations.

• Managing a team of 15 investigators in helping with Customer due diligence
• Analysed main operations practices and implemented new methods that improved efficiency.
• Minimised discrepancies by effectively training employees on best practices, policies and procedures.
• Strategically scheduled and managed 10+ staff members, maintaining high-performing business operations.
• Aided senior leadership by recommending corrective actions and improvements to company operations.
• Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
• Developed, recommended and implemented strategies to improve employee work quality and speed.
• Led overall direction, coordination and evaluation of department functions.
• Partnered with internal teams to develop new operating opportunities to enhance service delivery.
• Analysed operations data to identify process gaps and successfully implement change.
• Managed and motivated high-performing teams for successful KPI attainment.
• Drove performance while managing and maintaining customer expectations, quality standards and SLAs.

• Home based Work provider
• Online

Ensure daily Supply of materials to the OEM's based on the requirement.

Resolved various operational issues by coordinating between various teams like design, quality, transportation, production and procurements.

Prepare Monthly Sales plan

Work on Monthly, weekly and daily production Plan

Production Control based on available stock and customer pull

• A service-oriented society working among Tribal

• Conduct FMEA session to assess risk and work along with operations team to reduce or mitigate the risk in the process
• Analyze various data available to know as is situation of the processes.
• Work with operations team to assess current quality measures
• Arrive at various quality methods and procedures to increase delivery quality
• Interact with operations to understand the teams needs on efficiency gains
• Initiate and drive projects to help operations achieve efficiency gains
• Conduct various quality programs and event
• Work with operations on CAPA to close gaps in the process to decrease errors
• Assist individuals in various Lean, GB and BB projects.
• Conduct ISO, charisma and various other audits based on schedules or needs of the organization
• Report out findings and help team to close the gap
• Prepare reports as and when required by management at various level

• Co-ordinate among teams with in Department to ascertain process and financial risks involved
• Facilitate and review the status of FMEA and Risk Assessment Programs with in all the processes of the department
• Assign Roles and responsibilities to get the action items identified during the above exercise
• Post Action Review and Control to ensure that the measures adopted is working as per desired schedule and result

• Co-ordinate with 3rd party logistics team to get the shipments from supplier to hp factory for production
• Work on Financial and physical claims arising during shipments
• Create collection orders and send it to the logistics team for collection of defective goods back from partners
• Schedule collection dates and assign the same to the logistics for collection
• Co-ordinate with factory and warehouse to ensure that products are shipped to the customers on time
• Review daily and weekly flow of reverse Logistics and clear the credits due to the partners.
• Co-ordinate with the supplier to ensure that all the reverse shipments have arrived into the factory warehouse before settling the claims with the partner.
• Act as the first point of contact in case of any process related issue, take up the responsibility and resolve
• Work closely with Quality to ensure continual improvement of the process by providing process improvement suggestions
• Assisting Business Analyst to prepare Weekly and Monthly metrics
• Take accountability on Accuracy and timely delivery of the prescribed deliverables
• Weekly process refresh to ensure smooth flow of transaction