
Dynamic and results-driven hospitality leader with a rapid progression from front-line service to General Management. Proven track record in scaling operations within high-growth environments like The Salad Project. Expert in standardizing SOPs across multiple functions, optimizing labor costs, and driving P&L performance. I bring a 360-degree understanding of business health—combining Hilton-standard service excellence with the logistical agility required for multi-site operational success.
• Performance: Optimized inventory and supply chain logistics to minimize waste and maximize margins.
• Adaptability: Managed diverse teams and workflows with minimal notice, maintaining brand consistency.
• Safety & Hygiene: Enforced strict HACCP and COSHH protocols to maintain a sterile kitchen environment.
• Issue Resolution: Handled customer feedback professionally to maintain the brand’s high reputation.
• Customer Care: Delivered friendly, fast-paced service while providing expert menu and allergen advice.
• Sanitation: Maintained high-level clinical cleanliness in the kitchen to protect resident health.
• Service Excellence: Ensured premium food presentation and personalized service for private clientele.