Summary
Overview
Work history
Skills
Certification
Training
Education
Soft Skills
References
Timeline
Generic

Rejaul Chowdhury

Ilford,Greater London

Summary

Customer-focused professional with CompTIA A+, Security+, and Microsoft MS-900 certifications, experienced in assisting customers with IT-related issues at Three UK.

Strong background in luxury retail at Selfridges and hospitality in a 5-star hotel, demonstrating excellent troubleshooting, problem-solving, and communications skills.

Gaining hands-on technical skills through a self-built home lab

Overview

7
7
years of professional experience
1
1
Certification

Work history

Security Access Control Administrator

Selfridges
London
02.2020 - Current
  • Manage access permissions using C-Cure 9000 software, ensuring secure building access for staff and visitors
  • Address access-related inquiries from internal staff and external partners via email and phone
  • Conduct audits and update access records to ensure compliance with security protocols
  • Collaborate with the security team to resolve access issues and implement updates.

Customer Advisor

Three UK Telecommunications
Ilford, Essex
11.2018 - 01.2022
  • Provided technical support, troubleshooting network issues, SIM activations, and device setup.
  • Assisted customers with software updates, data transfer, and account security
  • Worked remotely during COVID-19, resolving issues via phone, live chat, and email.
  • Used CRM software to manage cases and track customer interactions
  • Met sales targets by recommending upgrades and value-added services

Waiting Staff (Front of House)

Royal Lancaster London ((Five-Star Hotel)
London
01.2018 - 04.2019
  • Delivered high-end customer service in a luxury hospitality environment, ensuring an exceptional guest experience
  • Handled customer complaints professionally, resolving issues quickly and ensuring quest satisfaction
  • Maintained a high level of attention to detail, ensuring accuracy in orders and guest satisfaction.

Skills

  • IT Support & Troubleshooting: Windows, Linux, macOS, system maintenance
  • Networking: TCP/IP, DNS, DHCP, VPN, firewall basics
  • Cybersecurity: Threat detection, incident response, IAM, Zero Trust
  • Microsoft 365: Exchange, Teams, Azure AD

Certification

CompTIA A+
CompTIA Security+
MS-900: Microsoft 365 certified: Fundamentals

Training

Level 3 IT Technician Skills Bootcamp
Just IT, London

  • Completed an intensive bootcamp focusing on IT support, network troubleshooting, hardware diagnostics, and system maintenance
  • Gained hands-on experience with CompTIA labs, practicing network configuration, operating systems(Windows, macOS, Linux), and IT security protocols

Education

Higher Secondary Certificate (HSC) Equivalent to A-level in the UK

Computer studies (Additional Subject) 

GPA: Achieved grades: A-C 

Savar College, Dhaka, Bangladesh

Soft Skills

  • Problem-Solving & Critical Thinking
  • Adaptability & Change management
  • Collaboration and Team work
  • Excellent Verbal and written Communication Skills

References

Available upon request

Timeline

Security Access Control Administrator

Selfridges
02.2020 - Current

Customer Advisor

Three UK Telecommunications
11.2018 - 01.2022

Waiting Staff (Front of House)

Royal Lancaster London ((Five-Star Hotel)
01.2018 - 04.2019

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Rejaul Chowdhury