Reiss Thomas
Blackpool,Lancashire
Summary
Detail-oriented customer service specialist with 6 years of experience in hospitality and guest-facing roles. Expertise in managing bookings, addressing customer enquiries, and ensuring a welcoming atmosphere in fast-paced environments. Proven ability in reception duties and complaint resolution, now targeting a Front-of-House role in a dental clinic to leverage strong communication skills.
Overview
8
8
years of professional experience
Work History
Chef
Best Western Carlton
Blackpool
08.2022 - 05.2026
- Managed kitchen operations, ensuring high standards of food quality and presentation
- Fully trained in food hygiene, safety procedures, and kitchen compliance
- Prepared and cooked a wide range of dishes in a fast-paced environment
- Advanced from guest service assistant to full-time main chef in two years, showcasing commitment and skill development
- Provided outstanding customer service across reception, bar, and restaurant, enhancing guest satisfaction
- Handled guest queries, bookings, and complaints professionally
- Adapted to different roles by working across multiple departments, contributing to team efficiency and collaboration
Food and Beverage Assistant
Lyndene Hotel
Blackpool
09.2021 - 01.2022
- Ensured customer satisfaction by promptly delivering food and drinks in high-pressure environments, reinforcing guest loyalty.
- Delivered bar and restaurant service in busy hotel environment, ensuring timely service to enhance guest experience
- Assisted team operations during peak service times, contributing to smooth workflow and customer satisfaction
Senior Waiter
Beach House
Blackpool
05.2019 - 09.2021
- Provided attentive, personalised service to ensure exceptional dining experiences
- Managed orders and service flow to optimise guest satisfaction
- Developed strong rapport with customers to enrich their overall experience
- Managed own section independently, serving high-end clientele
Waiter
Grand Hotel
03.2018 - 02.2019
- Supported food service and bar operations, enhancing customer experience
- Facilitated communication between kitchen and front-of-house to streamline service
- Upheld cleanliness and organisation in service areas, promoting a welcoming environment
Skills
- Cooking
- Meal preparation
- Food safety practices
- Food hygiene standards
- Guest relations
- Multitasking
Timeline
Chef
Best Western Carlton
08.2022 - 05.2026
Food and Beverage Assistant
Lyndene Hotel
09.2021 - 01.2022
Senior Waiter
Beach House
05.2019 - 09.2021
Waiter
Grand Hotel
03.2018 - 02.2019