Reiss Crinean
East Kilbride,South Lanarkshire
Summary
Dedicated professional with expertise in bereavement education and mental health awareness, skilled in compassionate communication and building trust. Demonstrates strong emotional resilience and resourcefulness, with a proven ability to understand death certificates and write detailed reports. Committed to enhancing interpersonal communication and product knowledge to support individuals through challenging times.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Bereavement officer
Ovo Energy
Glasgow, Glasgow City
2025.10 - Current
- Worked closely with religious leaders of various faiths to accommodate specific funeral rituals or customs,.
- Managed sensitive documentation for accurate record keeping.
- Assisted in processing death certificates to ease the administrative burden on the bereaved.
- Coordinated with local community groups, fostering strong relationships and mutual support networks.
- Contributed towards team meetings sharing insights into best practices.
- Trained new staff members on protocol and procedures, maintaining high standards of service delivery.
Collections agent
Bill Gosling Outsourcing
Glasgow, Glasgow City
2024.07 - 2025.10
- Facilitated productive dialogue between company and debtor, improving relationship management.
- Enhanced knowledge of financial laws through continuous professional development.
- Scheduled regular follow-ups with clients; ensured timely debt repayments.
- Achieved successful debt recovery by maintaining constant communication with customers.
- Advocated for customers experiencing financial hardships, providing suitable payment options.
- Collaborated effectively with team members to meet collection targets.
Customer service representative
First Direct
Blantyre, South Lanarkshire
2024.01 - 2024.04
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Ensured smooth running of operations with timely preparation of reports.
- Assisted customers in making informed decisions by providing detailed product information.
- Enhanced communication channels through regular updates on company policies and promotions.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Participated in team meetings sharing best practices for improving service delivery.
Room attendant/ Linen Porter
Holiday Inn Express
East Kilbride, South Lanarkshire
2020.10 - 2023.10
- Checked mini-bars daily, restocking as required for seamless guest experience.
- Identified maintenance issues swiftly; ensured prompt resolution through communication with the relevant department.
- Managed lost property cases effectively by following proper procedures; enhanced trust factor among guests.
- Polished furniture and fixtures regularly, maintaining an attractive appearance in rooms.
- Ensured clear communication with housekeeping supervisor regarding any special requests or issues in rooms.
- Provided detailed room service for the comfort of guests.
Kitchen porter
Manorview
Busby, East Renfrewshire
2019.12 - 2020.08
- Followed established procedures for handling special cleaning solutions in order to protect self and others from harm.
- Consistently adhered to food hygiene regulations whilst dealing with food waste.
- Cleaned work surfaces, ensured hygiene standards were met.
- Helped create a pleasant dining experience by maintaining clean cutlery and crockery.
- Worked under pressure during peak times without compromising on quality of work delivered.
- Maintained high standards of cleanliness by washing kitchen equipment and utensils.
Education
A-Levels - Maths
Williamwood High School
Glasgow, Glasgow City 2018.08 - 2019.05
A-Levels - Physical education
Williamwood High School
Glasgow, Glasgow City 2018.08 - 2019.05
A-Levels - Hospitality
Williamwood High School
Glasgow, Glasgow City 2018.08 - 2019.05
A-Levels - Biology
Williamwood High School
Glasgow, Glasgow City 2018.08 - 2019.05
A-Levels - English
Williamwood High School
Glasgow 2018.08 - 2019.05
A-Levels - Physics
Williamwood High School
Glasgow, Glasgow City 2018.08 - 2019.05
Skills
- Understanding of death certificates
- Building trust
- Bereavement education
- Mental health awareness
- Report-writing
- Compassionate communication
- Emotional resilience
- Product knowledge
- Interpersonal communication
- Resourcefulness
Timeline
Bereavement officer
Ovo Energy
2025.10 - Current
Collections agent
Bill Gosling Outsourcing
2024.07 - 2025.10
Customer service representative
First Direct
2024.01 - 2024.04
Room attendant/ Linen Porter
Holiday Inn Express
2020.10 - 2023.10
Kitchen porter
Manorview
2019.12 - 2020.08
A-Levels - Maths
Williamwood High School
2018.08 - 2019.05
A-Levels - Physical education
Williamwood High School
2018.08 - 2019.05
A-Levels - Hospitality
Williamwood High School
2018.08 - 2019.05
A-Levels - Biology
Williamwood High School
2018.08 - 2019.05
A-Levels - English
Williamwood High School
2018.08 - 2019.05
A-Levels - Physics
Williamwood High School
2018.08 - 2019.05