REINDORF SARPONG
Bolsover,derbyshire
Summary
Detail-oriented Healthcare Administration professional with an MSc in International Business Management and experience in private and public medical settings. Skilled in managing complex hospital scheduling systems, consultant diaries, and triaging patient needs. Strong foundation in medical insurance verification, data confidentiality, and healthcare compliance. Proven communication and conflict-resolution skills, enhancing administrative processes to improve patient experience.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Patient Coordinator / Insurance Liaison
Nuffield Health
08.2025 - Current
- Act as the primary point of contact for patients, accurately evaluating symptoms and health conditions to guide them to the correct medical specialities and clinical consultants.
- Manage, synchronize, and oversee complex consultant and radiologist diaries across the entire network of Nuffield Health hospitals, confidently booking, amending, and canceling appointments.
- Verify sensitive patient demographics, referral letters, and private insurance claims to ensure seamless clinical billing and record alignment.
- Maintain strict adherence to medical privacy policies, data governance, and patient confidentiality frameworks.
Insurance Consultant
Sensee PLC
09.2023 - 08.2025
- Handled inbound client accounts, advising on intricate policy details and underwriting conditions with meticulous data accuracy.
- Ensured stringent compliance with regulatory guidelines and data protection laws during high-volume periods.
- Maintained data integrity within company databases, ensuring all customer records were updated and searchable.
Inbound Call Centre Agent / Call Agent
Concentrix & SITEL Group
02.2021 - 09.2023
- De-escalated challenging interactions with patience and empathy, ensuring public safety guidelines were communicated clearly.
- Managed and resolved 70+ high-priority public health and isolation cases daily during the pandemic, logging critical data under strict time-sensitive deadlines.
- Utilised complex medical and corporate tracking databases (including Altitude and Synergy) to document communications, queries, and complaints with absolute precision.
Assistant Store Manager / Supervisor
Moss Bros Group plc
Wimbledon
02.2018 - 02.2021
- Oversaw daily operations, payroll administration, and compliance paperwork for the human resources department.
- Achieved the region's highest comprehensive compliance audit score by implementing rigorous internal record-keeping protocols that reduced operational errors and customer complaints.
- Managed team rotas, coordinated logistics, and trained staff on system updates and data entry standards.
Quality Assurance Officer
Komfo Anokye Teaching Hospital
Kumasi
09.2013 - 08.2014
- Conducted strict inventory auditing and clinical quality assurance checks on specialised equipment in operating theatres prior to surgeries.
- Generated operational reports and presented recommendations to senior management, enhancing administrative workflows.
- Conducted inventory audits and clinical quality assurance checks on specialised equipment in operating theatres, ensuring readiness for surgeries.
Education
Master of Science (MSc) - International Business Management
11-2016
- Core Focus: Global Business Strategy, Operations Management, and Relationship Management
- GPA: Second Class Honours, Upper Division (2:1)
- Dissertation in Internationalisation of SME's
Higher National Diploma (HND) - Cybersecurity and Networking
06-2025
Relevance to Role: Advanced data protection, access control protocols, network threat management, and secure handling of digital patient records.
Bachelor of Science (BSc) - Business Administration (Marketing)
06-2013
- Core Focus: Principles of Management, Organizational Behaviour, Information Systems.
- GPA: Second Class Honours, Upper Division (2:1)
Skills
- Patient intake procedures
- Appointment triage
- Insurance verification
- Consultant diary coordination
- Specialist booking procedures
- GDPR compliance
- Data management systems
- Information security protocols
- CRM database oversight
- Problem-solving strategies
- Inquiry management solutions
Custom
Patient Triage, Consultant Diary Management, Appointment Scheduling (Cross-Hospital), Radiologist & Specialist Booking, GDPR Compliance, Medical Insurance Verification, Patient Confidentiality, Data Records Management, Information Systems Security, CRM & Database Management, Strategic Problem Solving, Complex Enquiries, Quality Assurance Auditing, Cross-Cultural Communication, Escalation Management, Staff Training & Performance Tracking
Languages
English
Proficient
C2
Certification
- [Area of certification] certified
- [Area of study] certified
Accomplishments
- Recognised by management for [Type] behaviours, leading to increased [Result].
- Increased sales by [Number]% while reducing costs by [Number]%, leading to £[Number] net profit.
Timeline
Patient Coordinator / Insurance Liaison - Nuffield Health
08.2025 - Current
Insurance Consultant - Sensee PLC
09.2023 - 08.2025
Inbound Call Centre Agent / Call Agent - Concentrix & SITEL Group
02.2021 - 09.2023
Assistant Store Manager / Supervisor - Moss Bros Group plc
02.2018 - 02.2021
Quality Assurance Officer - Komfo Anokye Teaching Hospital
09.2013 - 08.2014
Sheffield Hallam University - Master of Science (MSc), International Business Management
The Sheffield College - Higher National Diploma (HND), Cybersecurity and Networking
Ghana Baptist University - Bachelor of Science (BSc), Business Administration (Marketing)