Reimi Sasaki
Stewartstown,Tyrone
Summary
- Proven excellent customer service skills acquired through 15 years of experience
- Strong time management, multi-tasking, critical thinking, and organisational skills; ability to direct the work activities of several associates simultaneously and plan ahead
- Extensive experience in administrative roles involving data entry, issuing invoices, filing and creating clients' info in the system, and data management
- Computer skills: fully conversant in POS system, RIS system, and Microsoft Office Excel, Word,
- Outlook, Orchestrad
- Excellent interpersonal skills to arouse a high-performance culture
Overview
10
10
years of professional experience
Work history
Credit control
Cookstown Panel Centre
Cookstown, Mid Ulster
02.2024 - Current
- Managed over 20 customer calls per day
- Performed credit control duties to minimise bad debts.
- Improved financial efficiency by implementing new credit control procedures.
- Met company targets by ensuring adherence to credit control procedures and guidelines.
- Raising sales ledger adjustment documents to correct errors on customers’ accounts.
- Posting and allocating daily receipts on dedicated accounting systems.
- Responding promptly and professionally to all client queries.
- Processing credit card payments over telephone or online.
- Providing administrative support to finance team.
Order Fulfillment Specialist
Victoria Distillers
Sidney, British Columbia
06.2022 - 01.2024
- Managed Excel spreadsheets to track purchase order transactions and financial performance.
- Produced high-quality documents, sales orders, spreadsheets, and invoices for internal and customer-facing needs.
- Produced accurate general ledger entries with QuickBooks.
- Completed daily inventory counting.
- Coordinated dispatching of transport vehicles distributing goods across the United States and Canada.
- Monitored orders, identifying and communicating status or delays to internal and external stakeholders.
- Completed shipment documentation to company standards.
- Kept appropriate inventory levels by optimising availability against warehouse space.
- Administered expenditure, preventing budget overages with successful control strategies.
- Established operational and administrative procedures and enforced controls.
- Worked with distributors to make purchases and reconcile invoices.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
Medical Office Administrative
West Coast Medical Imaging
12.2019 - 03.2021
- Handled high-volume customer service and workload: phone calls, emails, and faxes from Dr's offices, hospitals, and patients
- Interpreted and applied a variety of policies, rules, and legislation around patient confidentiality
- Responded to all in-person, phone calls, and email inquiries, contacting and following up with patients and their relatives, as well as suppliers and insurance companies
- Scheduled and confirmed patients' appointments in person, over phone, or by email
- Booked appointments and followed up with reminder calls for patient procedures
- Managed front desk and multitasking over 50 phone calls and checking in more than 150 patients
- Responded to DR's offices' request and handled multi-line phone system
- Verify patient information and examination requests for accuracy and completeness
- Maintained accurate patient records and filing system
Restaurant Supervisor/Server
Little Thai Place Inc
07.2015 - 10.2019
- Handled high-volume customer service in a fast-paced environment
- Handled inbound and outbound more than 60 phone calls in a day by myself
- Efficiently resolved problems or concerns to the satisfaction of all involved parties
- Skilled in maintaining orders and ringing customers' orders in a real-time system while interacting with customers over the phone
- Hiring, training, and managing employees and ensuring customer satisfaction
- Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
- Supervised the preventative maintenance and upkeep of equipment, and facility
- Maintained restaurant inventory of kitchenware, products, and beverages including wine and spirits
- Placed and received orders and worked with vendors to assure accurate deliveries
- Built strong relationships with customers and clients
- Maintained sales monthly data
Education
Diploma - Business Administration Sales & Digital Marketing
Sprott-Shaw College
Victoria BC, CANADA11.2015
Diploma of English Career Studies - International Business
Kanda Institute of Foreign Languages College Tokyo
Tokyo, Japan03.2010
Skills
- Microsoft Office expertise
- QuickBooks
- Data entry
- Reporting and documentation
- Bookkeeping
- Business administration
- Workflow planning
- Documentation control
- SEO
- Labelling
- Warehouse picking
- Self-motivated
- Delivery scheduling
- Inventory control processes
- Sales order processing
- Excel proficiency
Timeline
Credit control
Cookstown Panel Centre
02.2024 - Current
Order Fulfillment Specialist
Victoria Distillers
06.2022 - 01.2024
Medical Office Administrative
West Coast Medical Imaging
12.2019 - 03.2021
Restaurant Supervisor/Server
Little Thai Place Inc
07.2015 - 10.2019
Diploma - Business Administration Sales & Digital Marketing
Sprott-Shaw College
Diploma of English Career Studies - International Business
Kanda Institute of Foreign Languages College Tokyo