Rehman Anwar

• Patrolled various premises to prevent and detect signs of intrusion, ensuring the safety of personnel and property.
• Monitored CCTV systems to identify disruptions or unlawful acts, promptly reporting any incidents to law enforcement agencies.
• Responded to alarms and investigated disturbances to assess and neutralise potential threats swiftly.
• Enforced company policies regarding security and confidentiality, addressing violations promptly to minimise risks.
• Maintained detailed logs of observations, incidents, and surveillance activities to support legal proceedings and investigations.

• Handled customer complaints with empathy and professionalism, working to resolve issues to their satisfaction.
• Conducted inventory checks and restocked service items to ensure availability and readiness for peak dining periods.
• Resolved customer complaints promptly, escalating larger operational concerns to management.
• Assisted in stock control, checking delivery contents against orders, and storing supplies correctly.
• Completed daily opening and closing checklists to maintain standards, and ready dining rooms for service.

Monitored production efficiency through effective control and audit processes.

• Supported production planning and scheduling activities.
• Assisted in quality control measures to maintain standards.
• Helped the leadership team achieve revenue goals by identifying cost-saving activities.
• Recorded and maintained staff paperwork, including payroll, and performance sheets.
• Assisted in drafting KPI reports for senior management, with strategic recommendations.

• Handled customer enquiries and complaints with professionalism, improving customer satisfaction.
• Organised and maintained files and databases in a confidential manner, adhering to data protection regulations.
• Prepared detailed reports and presentations for management, supporting decision-making processes.
• Coordinated appointments and meetings for senior staff, optimising schedules for productivity.

• Assisted with front desk engagements, and customer interactions.
• Supported floor management by interacting with customers to resolve concerns.
• Handled phone calls, faxes, and provided email support to customers.
• Maintained records and prepared reports.
• Managed cash-handling processes efficiently.

• Coordinated exam day operations efficiently.
• Supported the timely and accurate processing of venue staff applications.
• Managed sensitive exam materials responsibly.
• Assisted the supervisor as needed.
• Communicated effectively with the public, visitors, and students.
• Supervised examinations with diligent oversight.