Reginald Onyeocha
MANCHESTER
Summary
Accomplished and adaptable Business Analyst with a strong background in Project Management, I have consistently delivered high-quality products and solutions throughout the project life cycle. With over 8 years of experience, I possess excellent data and analytical skills, and am skilled in collaborating with cross-functional business units and internal/external stakeholders to create and deliver solutions that drive customer value. I am committed to identifying and implementing sustainable improvements that align with business objectives and customer needs.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work history
Business Analyst
Cakamba Technology Limited
05.2020 - 03.2023
- Advocated for the use of third-party open-source tools such as AHREF to monitor and improve site resilience, scalability, speed, security, and performance by 50% & exceed our KPIs
- Created performance reporting templates using tools such as confluence that aided to achieve 60% progress in tracking product deviations from the original plan and escalated deviations to the appropriate authority
- Spearheaded a team of 4 to redesigns the website landing pages, and deploys new features based on client's requirements and specifications, this improve the mobile responsiveness, generated 60% more leads via email capture and reduced bounce rate by 20%
- Directed 3-member team through the entire project lifecycle, sprints, tasking, prioritizing the product backlog, deploying, and supporting the product that yielded 30% increase in sales
- Engaged and charted meetings with 3 aligned teams' sales, account management and operations with our team charter template and WhatsApp to extract current data trends used to make informed business decisions
- Facilitated and gathered customer requirements with project tools like Trello, analysed data through research, brainstorming, interviews, surveys, and competitive analysis with a team of 4 to align with the product goals and improve project timeline by 35%
- To maintain, engage, retain new and returning users with buffer tool which led to 20% weekly increase of website clicks
- Led cross-functional teams to analyse and understand operational impacts of technology changes.
- Reduced organisational operating costs by 20% by streamlining processes.
- Organized reports and deployed product requirements through Slack dashboard to 3 team members according to agreed scope to improve website internal links, this reduced user complaints by 50% and improved SEO ranking withing 4 months
- Achievements
- Reorganized a process re-engineering website project to improve and consolidate end-to-end service processes; restructured communication flow among 4 departments and cut down paperwork by 60%
- Planned and initiated the digital transformation process and organization, by adopting software to reduce work repetition by 25%, and help with marketing, and operation at the company
- Investigated the site load time, Traffic with tools like Uber suggest, highlight bugs, and upgraded plugins, to improve website user experience and reduce customer complain by 40% monthly within 3months.
DIGITAL BANANA TECHNOLOGY
01.2018 - 04.2020
- Developed a new site design layout, making it easier for users to access their accounts, increasing customer satisfaction by 33%
- Analyse and researched DBT framework and used similar framework in Coordinating and delivering 2 multiple projects from start through to finish to meet clients' needs and improve revenue by 20%
- Mentored a team of 5 members in using our project tools like google drive to share emails to maintain strong working relationships that saved time by 32% and managed expectations with internal stakeholders and external agencies
- Identified, analysed, prioritised, mitigated and communicated project risk, issues, dependencies, and assumptions that increased revenue by 22% within one month and updated the RAID log
- Planned and executed project changes, by working with a team of 4 members to ensure each proposed changes goes through an approved systematic project impact analysis and is effectively uploaded on PM.com and communicated to the stakeholder
- Created and resolved project plan issues, with project tools like Jira, Microsoft portfolios and uploaded different versions of it that eliminated project failure by 50% and reduced process error by 36%
- Achievement
- Conducted workload assessments and devised new work-based structures using tools like Excel to improve operational processes that led to a 40% increase in productivity.
PROJECT TECHNICIAN/ BUSINESS ANALYST
05.2014 - 09.2018
- Completed 6 weeks training and coaching in business analysis, and project management, and created a business plan that increased the activation rate by 20% on project onboarding
- Produced monthly status, report to the senior management, scheduled meetings with slack, took project meeting minutes with DBT template, captured queries, circulated, and followed up action
- Delegated 2 team members with performing business process modelling, process re-engineering to maximise performance and maintain strong staff and customer relationship by 80%
- Participated in risk management workshops, highlighted impeding risk issues by 65% also ensuring that the risk register is updated weekly and change control process adhered to.
Instrument Coordinator
B-BRAUN LEEDS
10.2012 - 05.2014
- Handled weekly quality control of 60 video scopes and processes whilst additionally delivering process timely development training and report any product issue to the right authority
- Gained in-depth experience and knowledge of instrument process management and sterilisation.
Technician
BEACON MEDICAL GROUP, INSTRUMENT PROCESS TECHNICAN
05.2011 - 04.2012
- Perform the daily manual checks and automated processing of 2 series 4 machines in accordance with the current and local guidelines this yielded successful 92% processes completion
- Calculated individual workload timeline in-order to ensure timelines and smooth running of the session that improved business profit by 25%.
- Conducted tests and inspections to QA/QC standards.
- Observed manuals and manufacturer instructions to effectively install and troubleshoot devices.
Education
Bachelor of Science - Design Innovation and technology
DSA: Design Innovation & Technology: 2017
Dublin 10.2016 - 10.2017
Master of Science - Buisness Management
Manchester Metropolitan university
Manchester 10.2008 - 10.2009
Bachelor of Science - Petroleum Engirneering
Federal University of Technology Owerri
Nigeria 10.1998 - 07.2004
Skills
- Scope and Project definition and management
- Business analysis
- Product ownership
- Data analysis
- Cross-functional collaboration
- Stakeholder management
- Agile methodologies
- User acceptance testing
- Process development
- Requirement gathering
- Leadership
- Technical Skills
- Trello PMcom MS Azure Confluence Jira MS Office Suite Slack High Fidelity Wireframe HTML
Affiliations
Member of the Chartered Institute of Logistics and Transport (CILT
Member of the American Society of Mechanical Engineers (ASME)
Member of the Society of Petroleum Engineering (SPE)
Languages
English
Fluent
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Business Analyst
Cakamba Technology Limited
05.2020 - 03.2023
DIGITAL BANANA TECHNOLOGY
01.2018 - 04.2020
Bachelor of Science - Design Innovation and technology
DSA: Design Innovation & Technology: 2017
10.2016 - 10.2017
PROJECT TECHNICIAN/ BUSINESS ANALYST
05.2014 - 09.2018
Instrument Coordinator
B-BRAUN LEEDS
10.2012 - 05.2014
Technician
BEACON MEDICAL GROUP, INSTRUMENT PROCESS TECHNICAN
05.2011 - 04.2012
Master of Science - Buisness Management
Manchester Metropolitan university
10.2008 - 10.2009
Bachelor of Science - Petroleum Engirneering
Federal University of Technology Owerri
10.1998 - 07.2004
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