Regina Maposa Assoc CIPD
Milton Keynes
Summary
Dynamic and proactive HR professional with a CIPD Level 5 qualification and over 11 months’ HR experience across Connells Group, Matrix, and Open University. Skilled in HR query resolution, recruitment support, HRIS systems and GDPR-compliant HR administration.
Recognised for driving process improvements, maintaining accurate HR records, and building strong business relationships across multiple stakeholders.
Overview
2026
2026
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
People Services Assistant
Connells Group
Milton Keynes
01.2025 - Current
- Provide HR administrative support across 5+ business units, adapting to varying operational needs.
- Build trusted relationships with Personal Assistants and senior stakeholders, becoming a go-to contact.
- Respond to 30+ daily employee queries, ensuring GDPR compliance while multitasking effectively.
- Process new starters, contractual changes, and terms updates within tight SLA deadlines.
- Draft business letters, offer packs, and internal comms to support HR processes and enhance clarity.
- Maintain high standards of accuracy and organisation, consistently delivering ahead of deadlines.
- Recognised for exceeding expectations and streamlining routine HR operations.
Resourcing Associate
Open University
Milton keynes , United kingdom
05 2024 - 09.2024
- Delivered full-cycle onboarding including offer letters, IT requests, RTW and reference checks.
- Coordinated recruitment activities across major job boards, ensuring accurate and timely postings.
- Conducted thorough pre-employment screening and DBS checks for all new starters.
- Maintained employee records in line with GDPR and data security protocols.
- Managed recruitment administration tasks to strict deadlines, consistently ahead of SLAs.
- Supported policy compliance and privacy standards across all resourcing tasks.
- Recognised for improving documentation workflows and onboarding accuracy.
HR Administrator
Matrix
Milton Keynes, United Kingdom
04 2024 - 05 2024
- Managed the shared HR inbox, resolving employee queries with speed and accuracy.
- Drafted and distributed 350+ pay review letters ahead of review deadlines.
- Posted vacancies on Indeed, screened CVs, shortlisted candidates, and scheduled interviews.
- Prepared and uploaded employment contracts to CipHR, ensuring accuracy and GDPR compliance.
- Verified RTW, missing documentation, and processed death-in-service and absence forms.
- Supported onboarding by completing new joiner reference checks and documentation.
- Published job ads with clear role summaries and selection criteria.
- Sat in on disciplinary meetings with the HR Partner, providing note-taking support.
- Worked closely with senior HR leadership on recruitment and compliance tasks.
Mortgage Customer Services Advisor
Nationwide Building Society
Northampton, Northamptonshire
08 2023 - 01 2024
- Delivered tailored mortgage advice, listening actively to customer needs and concerns.
- Handled 35+ daily inbound calls with professionalism and a solution-focused approach.
- Maintained accurate customer records in line with GDPR and data protection regulations.
- Advised customers using up-to-date knowledge of Bank of England interest rates and lending criteria.
- Logged inquiries and complaints in the internal CRM system, ensuring traceability and compliance.
- Managed multi-channel communications (email, in-person, postal) efficiently.
Education
A Levels -
Higham Ferrers Sixth Form
CIPD Level 5 - Human Resources/ Management
CIPD Level 5 Associate
09.2023 - 01.2025
GCSE -
Higham Ferrers Secondary School
Skills
- HR Knowledge & Compliance
- Employment Law & GDPR Compliance
- Pre-employment Screening & RTW Checks
- Employee Record Management
- Policy Implementation & Document Handling Stakeholder Engagement & Communication
- Stakeholder Management (including senior HR leaders)
- Excellent Written & Verbal Communication
- Note-taking for Disciplinary & ER Meetings
- Cross-functional Team Collaboration Systems & Technical Proficiency
- HRIS Systems: Workday, CIPHR, PIMS, SuccessFactors, Resource Link, Jira
- IT Tools: Outlook, Word, Excel
- Applicant Tracking Systems (ATS)
- Contract Administration & Payroll Letters Operational Strengths
- Strong Attention to Detail
- Analytical Thinking & Problem Solving
- Adaptable in Fast-paced Environments
- 5 Years of High-level Customer Service Experience
- Pre-employment screening
Accomplishments
- Self-funded and completed CIPD Level 5 while working full-time, achieving certification in January 2025.
- People Services Champion Award – Voted by team at Connells Group within the first few weeks for outstanding contribution.
- Peer Recognition Award – Selected by the wider HR team at Connells Group within the first few months for exceptional service and teamwork.
- Successfully passed probation on first attempt at Connells Group, demonstrating adaptability and consistent performance.
- Introduced process documentation at Open University that improved efficiency and reduced onboarding time for new employees.
Certification
CIPD Level 5 Associate Diploma in People Management
Completed January 2025
- Studied with Avado while working full-time
- Focused on employment law, organisational development, and performance management
Timeline
People Services Assistant
Connells Group
01.2025 - Current
CIPD Level 5 - Human Resources/ Management
CIPD Level 5 Associate
09.2023 - 01.2025
Resourcing Associate
Open University
05 2024 - 09.2024
HR Administrator
Matrix
04 2024 - 05 2024
Mortgage Customer Services Advisor
Nationwide Building Society
08 2023 - 01 2024
A Levels -
Higham Ferrers Sixth Form
GCSE -
Higham Ferrers Secondary School
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