Regina Cseppento
Harrow,United Kingdom
Summary
Accomplished professional specializing in business analysis and solution architecture with expertise in stakeholder management and teamwork. Proven ability in requirements gathering, complex problem solving, and Salesforce configuration. Strong skills in presentation UX design and commitment to high-quality results through testing and quality assurance. Focused on leveraging critical thinking to drive innovative solutions that enhance business operations.
7+ Years of Salesforce Experience
10x Salesforce Certification
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Salesforce Consultant
Systep
2024.04 - Current
- Perform Salesforce consultancy services to clients across various sectors, focusing on stakeholder management, requirements gathering, and functional and technical review of existing implementations.
Salesforce Consultant
The Knowledge Academy
2024.04 - 2025.05
- Provided in person Salesforce Administrator training in Dublin to prepare the Accenture team for their Salesforce Certification.
- Freelance
Salesforce Product Manager/ Solution Architect
Sedex
2024.05 - 2025.05
- Modernising and stabilising a highly customised legacy Salesforce org with significant technical debt and multiple integrations.
- Acting as the key link between business leadership and the Salesforce team, translating goals into scalable, roadmap-aligned solutions.
- Leading solution design, backlog prioritisation, and release governance across the Salesforce landscape.
- Managing complex multi-system integrations, improving data quality and platform reliability.
- Supporting hands-on configuration, testing, documentation, and deployment processes.
Salesforce Consultant
Veolia
2024.02 - 2024.03
- Salesforce Sales, Service, and Field Service Clouds for a greenfield project.
- Performed a comprehensive analysis of existing business processes in relation to the new Salesforce system.
- Identified potential gaps, defects and recommended solutions to ensure a smooth transition and optimal user experience.
- Defined test scripts for each Salesforce cloud (e.g., Sales Cloud, Service Cloud) and object (e.g., Lead, Opportunity, Case) based on User Stories in Jira.
- Mapped User Stories to relevant departments, ensuring targeted and efficient UAT execution.
- Supported data migration from the legacy system to Salesforce, ensuring data integrity and continuity.
Salesforce Solution Analyst /Architect / Consultant
Kortext
London
2023.06 - 2023.09
- Supports the Digital Transformation team to improve and grow the current Salesforce Implementation, including a range of Salesforce Products.
- Developed and executed comprehensive UAT test plans for complex Salesforce projects.
- Sales Cloud, Service Cloud, Experience Cloud, Pardot, Azure DevOps Salesforce projects.
Salesforce Consultant
Accelor (previously PopcornApps)
London
2020.10 - 2022.12
- Led greenfield implementations of Salesforce Sales Cloud, Salesforce Service Cloud, and custom-built solutions.
- Acted as the subject matter expert for the Salesforce platform, supporting the consultant team in the UK region.
- Translated clients' business requirements into architecture, developed efficient solutions, and created project road maps, timelines, and delivery plans to achieve desired outcomes.
- Conducted post-implementation training sessions to drive adoption, user effectiveness, and return on investment.
- Integrated Salesforce with Marketing Cloud, 3rd party apps, and data sources using APIs and configured 3rd party connectors.
- Provided ongoing support and assistance for Salesforce-related issues and escalations.
- Managed a team of testers during the UAT process, ensuring efficient task allocation and communication.
- Collaborated on the development of an AppExchange product called ReSpace.
- I had the privilege of being recognised as one of the top performers within the company. As a token of appreciation, I was selected to enjoy a memorable dining experience at the renowned Sushi Samba, accompanied by a guest of my choice.
Salesforce System Administrator
SmartFrame Technologies
London
2018.12 - 2020.09
- Gathered requirements from stakeholders at all levels and implemented a logical system for managing documented projects and automating issue management processes.
- Documented project briefs for development, oversaw projects and performed Salesforce administrative tasks.
- Created reports and dashboards for C-level executives, integrated customer data via REST and Batch API, and developed a new registration and onboarding process.
- Configured custom objects and fields with automation for subscription plans/plugin management.
- Utilized Quick Actions, Workflow Rules, Process Builders, and Flows to optimise system processes.
- Worked with external applications such as Blackthorn, Breadwinner, Xero, and Stripe for payment management.
- Collaborated with stakeholders across multiple locations (Berlin, Krakow, London, New York) to ensure effective communication and project management.
- I had the incredible opportunity to attend the 2019 Dreamforce conference, which was supported by SmartFrame leaders. I'm forever grateful for this experience.
Salesforce Administrator - Work Placement
4C, a Wipro Company
London
2018.10 - 2018.11
- Completed Salesforce Admin Beginner and Intermediate modules through Trailhead.
- Provided customer first-line support, managed user accounts, resolved issues, and handled data jobs, reports, dashboards, and basic automation tasks.
- Communicated with customers and Salesforce representatives to understand requirements and provide timely resolutions.
- Utilized Sandboxes and Change Sets for environment deployments.
- Developed a custom solution for tracking stock fluctuation and a stylist's sales process, demonstrating the power and efficiency of Salesforce.
Education
Computer Science and Mathematics
The Open University
London 2017.09 - 2020.06
Skills
- Excels at written and verbal communication
- Leadership and influence
- Critical Thinking
- Expert in presentation
- Teamwork and collaboration
- Complex Problem Solving
- Business Analysis
- Requirements Gathering
- Stakeholder Management
- Solution Architecture
- UX Design
- Salesforce Configuration
- Test Plan Development
- Testing and Quality Assurance
- End User Training
Certification
10 x Salesforce Certified:
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Experience Cloud Consultant
- Salesforce Certified Business Analyst
- Salesforce Certified User Experience Designer
- Salesforce Certified Platform App Builder
- Salesforce Certified Advanced Administrator
- Salesforce Certified Administrator
- Salesforce Certified Associate
- Salesforce Certified AI Associate
- Currently studying for PD1 Certification
- Scrum Product Owner Certified
Languages
English (British Citizen)
Hungarian (Hungarian Citizen)
Hobbies
Painting, Traveling, Interior Design, Gardening, Loving my cats
Volunteering
Trailhead Salesforce Mentor, 2022-09
Courses
- Microsoft Professional Programme in Data Science, Horizon Online
- September 2017 — January 2018
Timeline
Salesforce Product Manager/ Solution Architect
Sedex
2024.05 - 2025.05
Salesforce Consultant
Systep
2024.04 - Current
Salesforce Consultant
The Knowledge Academy
2024.04 - 2025.05
Salesforce Consultant
Veolia
2024.02 - 2024.03
Salesforce Solution Analyst /Architect / Consultant
Kortext
2023.06 - 2023.09
Salesforce Consultant
Accelor (previously PopcornApps)
2020.10 - 2022.12
Salesforce System Administrator
SmartFrame Technologies
2018.12 - 2020.09
Salesforce Administrator - Work Placement
4C, a Wipro Company
2018.10 - 2018.11
Computer Science and Mathematics
The Open University
2017.09 - 2020.06