Regan Whittaker

Returned to a larger-format Tesco store to further support my progression within the company, placing myself in an environment better suited for development and future opportunities, including stepping into a Team Manager secondment.

• Continued to oversee core areas of store operations, with responsibilities closely aligned to my previous role, ensuring consistency in performance, standards, and team leadership.
• Took on additional responsibility for online fulfilment (Whoosh), managing day-to-day operations, maintaining efficiency, and ensuring a high standard of service for online customers.

Promoted to a full-time Shift Leader position at Tesco Heath Hayes, where I hold full responsibility for the safe and legal day-to-day operation of the store.

• In this role, I oversee all aspects of store performance during my shifts, ensuring strong product availability, compliance with legal and company standards, and a consistently positive shopping experience for customers.
• Recognised again for my leadership capability and initiative, discussions have already begun regarding further progression through Tesco's Options program to prepare for a future department management position.
• Key Responsibilities: Store Leadership, Team Management, Compliance & Safety, Operational Excellence, Strategic Merchandising, Multi-Site Oversight, Career Development.

Selected by store management to step up into a Shift Leader position for an interim period, following a leadership vacancy within the team.

In this role, I was responsible for the safe and legal day-to-day running of the store, overseeing all colleagues on shift, and ensuring smooth coordination between departments.

• Key Responsibilities: Managed store operations, led and supervised team members, ensured compliance with safety standards, applied strong problem-solving and decision-making skills, drove innovation and initiative, and supported ongoing career progression.
• Managed relationships between staff, resolving conflicts and addressing issues.
• Trained new employees on company policies, systems, and job responsibilities.
• Handled complaints professionally, providing appropriate solutions for continued customer and employee satisfaction.

• Working within the Produce and Fresh Food sections, I support the smooth running of daily store operations through stock control, replenishment, and customer service.
• Key Responsibilities: Replenish stock, carry out stock control tasks, follow health and safety procedures, collaborate with team members, deliver customer service.
• Provided guidance and support to new colleagues, helping them to integrate into the team and understand store procedures.

As Company Director of REGZON LTD, I oversee and manage multiple e-commerce stores across Amazon and Shopify, driving growth through strategic leadership, operational excellence, and data-led decision-making.

• E-Commerce Strategy & Sales Growth: Develop and implement effective online sales strategies, optimize product listings and pricing, and identify new market opportunities to drive consistent revenue growth across all platforms. Marketing & Brand Development: Lead multi-channel marketing campaigns, strengthen brand positioning, and collaborate with creators and partners to enhance visibility and engagement.
• Business & Financial Management: Set financial objectives, manage budgets, analyze performance metrics, and ensure profitability through efficient resource allocation and cost control.
• Supply Chain & Inventory: Oversee sourcing, procurement, and logistics, maintaining reliable supplier relationships and optimal stock levels to ensure seamless operations.
• Customer Experience & Retention: Deliver a high-quality customer journey from initial engagement to post-purchase, using feedback and loyalty initiatives to boost satisfaction and retention.
• Data-Driven Optimisation: Utilise analytics and A/B testing to refine strategies, personalise marketing efforts, and continuously improve performance across sales, marketing, and operations.

As Company Director of THE LAB INDUSTRIES LTD, I launched and scaled a profitable subscription-based Discord community providing detailed education and support on earning money through online arbitrage. Through a combination of strategic leadership, data-driven marketing, and creative execution, I grew the business into a leading online platform within its niche.

• Business Growth & Revenue Management: Scaled the company to £400,000+ in total revenue, achieved a peak MRR of £9,300, and successfully exited through a sale to a larger company.
• Marketing & Advertising: Designed and managed high-performing marketing campaigns across Google Ads, TikTok, and Instagram, placing strong emphasis on short-form content to increase reach, engagement, and conversion rate.
• Community & Brand Development: Built and maintained an engaged community of over 800 paid members within our service, fostering loyalty, collaboration, and long-term retention.
• Team Leadership & Training: Recruited, trained, and led a cross-functional team to manage marketing, operations, and customer success, ensuring smooth day-to-day performance and strong business continuity.
• Email & Content Marketing: Developed and executed email campaigns that drove engagement, retention, and upsells, while maintaining consistent and on-brand communication across all touchpoints.
• Customer Support & Experience: Oversaw all customer service operations, maintaining high satisfaction and retention rates through timely communication and a strong focus on community trust.
• Creative & Promotional Production: Produced a wide range of promotional content, including videos, graphics, and advertisements, while leveraging Adobe’s full Creative Suite to independently execute and oversee every stage of the creation process.

As Supervisor at Primark, I co-managed the operations of two busy shop floors, overseeing three sets of checkout

desks and a large team of retail assistants. My role required strong leadership, operational oversight, and collaboration with management to ensure smooth day-to-day performance and high customer satisfaction.

• Leadership & Team Management: Supervised, trained, and motivated a large retail team, ensuring high performance, compliance with company standards, and strong customer service delivery across multiple departments.
• Operational Oversight: Co-managed the daily operations of two active shop floors, ensuring consistent execution of store standards, efficient till management, and smooth customer flow during peak trading hours.
• Store Openings & Training Support: Played a key role in supporting the launch of several new Primark stores, including spending 12 weeks in Birmingham for the opening of the company's flagship location, training staff, setting up shop layouts, and preparing operations for a successful grand opening.
• Stock & Inventory Management: Monitored and maintained optimal stock levels, coordinated restocking processes, and communicated with stockroom and logistics teams to prevent shortages or overstock.
• Visual Merchandising: Planned and executed visual merchandising layouts in line with corporate guidelines to enhance product visibility, customer engagement, and sales performance.
• Collaboration & Communication: Worked closely with upper management to implement store policies, achieve sales targets, and ensure consistent adherence to brand standards.

As a Retail Assistant at Primark, I played a key role in delivering an exceptional customer experience while supporting the smooth operation of daily store activities. My responsibilities required strong communication, teamwork, and attention to detail in a fast-paced retail

environment.

• Customer Service Excellence: Delivered consistently high levels of customer service by assisting shoppers, addressing queries, and ensuring a welcoming store environment.
• Store Presentation & Merchandising: Maintained fully stocked and well-presented shelves, ensuring products were displayed according to company guidelines and promotional layouts.
• Operational Support: Assisted with till operations, fitting room management, and floor replenishment to ensure efficient daily operations and a seamless shopping experience.
• Team Collaboration: Worked closely with colleagues and supervisors to achieve sales targets, maintain store standards, and provide mutual support during busy trading periods.
• Product Knowledge & Communication: Developed strong product awareness to offer helpful recommendations and improve the overall customer experience.

As a Stockroom Assistant at Primark (Stafford), I was responsible for managing the flow, organisation, and accuracy of all stock within the store's back-of-house operations. This role required strong attention to

detail, time management, and teamwork to ensure efficient stock handling and seamless coordination with the shop floor.

• Stock Management & Organisation: Oversaw the daily intake of stock deliveries, ensuring all items were accurately received, processed, and stored according to company procedures.
• System & Process Development: Designed and implemented a structured system for overstock areas, improving efficiency, accessibility, and overall warehouse organization.
• Operational Efficiency: Coordinated with floor staff to maintain consistent stock availability, ensuring the right products were replenished promptly during trading hours.
• Waste & Compliance Management: Ensured all waste management and recycling processes were carried out in compliance with company and environmental standards.
• Team Collaboration: Worked closely with store management and retail teams to support merchandising, meet delivery deadlines, and