Summary
Overview
Work History
Education
Skills
Accomplishments
Toast Master President
Timeline
Reg Hawkins

Reg Hawkins

Shrewsbury

Summary

Strategic-thinking individual with a proven track record of transforming underperforming organizations into top revenue producers. Known for engaging and pleasant personality, specializes in enhancing customer relationships. Collaborative leader partnering with coworkers to foster an engaged and empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

30
30
years of professional experience

Work History

Solutions Director

HCLTech LTD
11.2018 - Current
  • Implemented a DevSecOps and cloud transformation that includes all aspects People, Process, Tools and Agile, conducted discovery sessions based on the findings co-created the maturity model, Target Operating Model, Vision and Strategy and used OKR’s with leading and lagging indicators to monitor and observe progression
  • Created a training academy and an Agile CoE and Chapters of learning (Security, Product ,Scrum Master, Java, DotNet, DevOps) this resulted in increased sales and accelerated the adoption and maturity of the transformation
  • Changed the transformation model from a team level to portfolio level transformation, by implementing LPM this increased throughput and quality of the initiatives
  • Create application/solution roadmaps for service recovery and improvement for enterprise wide applications
  • Created an SRE practice to improve site reliability and increase the adoption of automation
  • Designing cloud solutions.

Scrum Master

DEFRA
08.2018 - 11.2018
  • Introduced JIRA governance through new workflows
  • Conducted JIRA and confluence training
  • Introduced 3 Amigo’s.

DevOps

Altran
03.2017 - 02.2018
  • Conducted agile training
  • Created an end to end DevOps pipeline using the Atlassian suite for CI/CD, (JIRA, Confluence, Bitbucket and Bamboo)
  • Created a full JIRA test including Portfolio and Service Desk
  • Training sessions on how to use the Atlassian suite
  • Implementation of reporting using JQL, Portfolio, Easy BI and Script Runner
  • Created a custom importer from the old TRAC system to JIRA using Python.

DevOps/Agile Coach

HSBC
11.2016 - 03.2017
  • Conducted agile maturity assessments
  • Facilitated agile training
  • Designed the JIRA reporting framework for the group DevOPS adoption programme
  • Facilitated JIRA and Confluence training.

Scrum Master

Capgemini
02.2015 - 11.2016
  • Formed a DevOPS team to undertake proof of concepts
  • Created CI/CD using Bamboo, Bitbucket and GIT
  • Created 7 API's using Java and Spring boot
  • Real time data analysis using Spark, Sqoop, HBase, and Hive
  • Delivered 5 projects to Beta, 2 to Alpha and 1 POC
  • Implemented DAD to allow multiple teams to work together.

Test Technical support – Java Delivery Centre

Capgemini
10.2011 - 02.2015
  • Upgraded and maintained 2 test labs
  • Reduced the time to deliver code from 3 days to 2 Hours
  • Introduced test automation using selenium and webdriver.

World Class Manufacturing Coach

Royal Mail UK
09.1997 - 09.2011
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Promoted transparency through clear reporting of findings during audits, reconciliation between business accounts and audits.
  • Contributed to a positive work environment through proactive collaboration and effective communication with colleagues.
  • Exceeded operational performance targets consistently by prioritizing maintenance tasks effectively and optimising engineering opportunties.
  • Reduced waste and improved productivity for clients through the application of Lean methodologies.
  • Promoted employee involvement through kaizen events which led to increased innovation.
  • Implemented Kanban systems resulting in better inventory control, lower costs, and improved customer service.

Education

  • Foundation degree in computing with distinction from Wolverhampton University.
  • Open University Certificate in management.
  • BTEC HND in microcomputer design and machine code programming.
  • Nov 2021 SAFe Release Train Engineer
  • Sep 2021 SAFe Lean Portfolio Manager
  • Aug 2021 SC-900 Azure security
  • Jul 2021 Path to Agility – Trained Practitioner
  • Apr 2020 AZ-900 Azure fundamentals
  • Oct 2015 Cloudera Developer Training for Apache Spark
  • Sep 2015 Developing Rules Applications with Red Hat JBoss BRMS
  • Sep 2015 Authoring Rules with Red Hat JBoss BRMS
  • Apr 2015 Cloudera Developer Training for Apache HBase
  • Jul 2014 Business writing – Capgemini University
  • Mar 2014 Preparing for Professional Scrum Master Exam
  • Oct 2013 Critical Thinking – Capgemini University
  • May 2013 Jira Fundamentals – Capgemini University
  • Feb 2013 Agile Foundation & Delivery – Capgemini University
  • May 2012 ISTQB certified tester foundation level
  • Nov 2011 UNIX Fundamentals & Scripting – Capgemini University
  • Oct 2011 Configuration management risks and incidents – Capgemini University
  • Sep 2011 Test Academy Training – Capgemini University

Skills

Project Management

Accomplishments

  • Experienced in managing cross functional team in multiple location across different time zones.
  • I have delivered three agile transformation programs, involving Scrum, Kanban, Scrumban, DevOps, DAD and XP.
  • I have experience of creating environments where innovation and being self-empowerment have been
  • I won the margin champion’s award by increasing productivity and saving the client £300k.
  • I delivered 2 major releases that affected 7 lines of business that are used by over 18 million users and also introduced a new line of business while re-platforming and refactoring services without any downtime or loss of service while implementing an agile transformation.
  • I worked with the client to improve the quality of the content developed by the portal teams this involved workshops with the stakeholders this resulted in all the language content adhering to the SLA and reduced the number of complaints to zero.
  • I am passionate about delivering quality products that exceed the customers’ expectation, by thoroughly understanding what the customer’s needs are then delivering to time and within budget.
  • I did a proof of concept involving big data, HBase, Hive and Flume to design the pattern of near real-time ingestion this involved creating flume agents using morphine’s to transform the data in real-time by creating a Base64 decode process, load and stress testing, this pattern has now been adopted by several project teams.

Toast Master President

As a Toastmasters Club President, I lead and manage the club to ensure members achieve their communication and leadership goals. My responsibilities include setting the vision, organizing and facilitating meetings, and collaborating with the executive committee on strategic improvement plans to enhance club performance. I focus on fostering a supportive environment, driving membership growth, and maintaining high operational standards. Additionally, I represent the club at district events, ensuring our club continually evolves and improves, providing members with a dynamic, educational, and encouraging atmosphere to advance their public speaking and leadership skills.

Timeline

Solutions Director - HCLTech LTD
11.2018 - Current
Scrum Master - DEFRA
08.2018 - 11.2018
DevOps - Altran
03.2017 - 02.2018
DevOps/Agile Coach - HSBC
11.2016 - 03.2017
Scrum Master - Capgemini
02.2015 - 11.2016
Test Technical support – Java Delivery Centre - Capgemini
10.2011 - 02.2015
World Class Manufacturing Coach - Royal Mail UK
09.1997 - 09.2011
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