Summary
Overview
Work history
Education
Skills
Websites
Accomplishments
Timeline
Generic

Reeve Allen

London,United Kingdom

Summary

A highly motivated & driven customer facing professional, who forms strong trusted relationships with colleagues and clients. I have a proven track record with consistent overachievement, and I enjoy a challenging and dynamic environment that demands relentless drive and determination. I am exceptionally focused and undeterred by headwinds, a problem solver capable of assimilating & applying multiple concepts to devise and methodically implement creative solutions.

Overview

12
12
years of professional experience
6030
6030
years of post-secondary education

Work history

Senior Customer Success Manager

LogicMonitor
06.2024 - Current
  • Book of Business Value $6.7 million
  • Q1 2025 largest growth deal EMEA, $440,000.
  • NRR (Net Revenue Retention) Attainment 2044: 111%
  • GRR (Gross Revenue Retention) Attainment 204: 97%
  • A laser focus on Customer centricity, goal orientiated and a strong confidence in both strategic and product conversations.
  • Led cross-functional teams to develop flagship key account plans resulting in highly tailored engagement with focus of value delivery.
  • Spearheaded an AI initiative to drive increased productivity, reduce administrative work and to focus on strategic partnerships.
  • I adapt to quickly evolving goals, twinned with methodical and organised execution skills in order to overcome complex internal and customer challenges.
  • I am outcome driven, ensuring that I add value at every interaction whilst working towards well understood and qualified mutual business goals.

Customer Success Manager (Enterprise)

Scandit
09.2021 - 06.2024
  • Responsible Referenced Customers: JD Sports, Yodel, Evri, COOP Denmark, PostNL and Colruyt
  • Book of Business Value: $5.3million
  • NRR (Net Revenue Retention) Attainment 2023: 112%
  • GRR (Gross Revenue Retention) Attainment 2023: 96%
  • NRR (Net Revenue Retention) Attainment 2022: 118%
  • GRR (Gross Revenue Retention) Attainment 2022: 98%
  • I generate growth and upsell opportunities through tailored Customer-Centric activities, driven by fully understanding Customers pain points
  • Diligent & timely value driven renewal engagements in order to maximise sustainable and repeatable revenue and growth
  • I developed detailed customer success strategies and executions plans to deeply understand and maximise customer value, ROI and success
  • Increase adoption and usage through regular monitoring and reporting of customer utilisation, whilst innovating new ideas to drive greater product effectiveness

Customer Development Manager (Mid Enterprise)

Mimecast
04.2018 - 09.2021
  • Upsell Business Target 2019 - £870,000
  • Attainment: £950,000 - 110% Annual Quota
  • Upsell Business Target 2020 - £950,000
  • Attainment: £1,125 million - 119% Annual Quota
  • Conscientiously focused on sustained revenue growth within a key account base throughout the UK&I
  • I take pride in forging quick, long lasting & trusted relationships which is imperative to high level success
  • Careful & considered account planning alongside precise execution strategies were crucial to a measured and reliable increase in revenue of accounts
  • I took time to extensively understand business needs through a thorough engagement model which aided with multi-faceted product deals resulting in an over achievement against quota for FY19&20

Territory Account Manager (Mid Enterprise)

Symantec
11.2016 - 04.2018
  • Responsible for driving growth & strong retention revenue of Symantec's portfolio to companies within the mid-market in the West of London & South West of the UK
  • Customer Onboarding
  • Customer Retention
  • Effective Customer Communication
  • 2018 New Business Target: $2.25 million
  • Attainment: $2.9 million - 126% Annual Quota
  • 2018 Renewal Business Target: $404,000
  • Attainment: $494,000 - 122% Annual Quota
  • I specialised in selling email, web & endpoint security with advanced threat protection
  • I successfully achieved 30% year on year Territory growth through (from FY17 to FY18) meticulous understanding of Symantec's solutions with an eye for driving platform sales to increase revenue within each deal
  • Working alongside & building strong partnerships with key Channel Partners' has been imperative to the success of the Territory
  • I formed strategic relationships, built lasting rapport & strived to be a trusted advisor to all customers
  • Deals sizes range from $30-$400K, with typical sales cycles between 1-6 months

Network & Security Specialist

Softcat plc.
07.2013 - 11.2016
  • Working alongside Account Managers as a specialist security Sales resource, my role was to drive security solutions into organisations & understand their infrastructure in order to assist them in reducing complexity whilst boosting efficacy in their networking and security estate
  • I achieved this through consistent contact with each client to have up to the minute knowledge of their security topology so I could properly advise them on best practice and solutions to not only meet their current requirements but to allow for their business to develop moving forward
  • The approach resulted in my clients having best of breed technologies for their budget and requirements; giving them the confidence to return to Softcat for all future requirements

Education

BSc - IT with Business Studies

Sheffield Hallam University

4 A Levels -

King Edward VI College
/2006 - 07.2008

13 X GCSE's -

Dixie Grammar School
06.2006

Skills

  • Customer Centricity
  • Strategic Thinking
  • Senior/C level Experience
  • Effective Team Collaboration
  • Complex Problem Solving

Accomplishments

  • National Swimming Squad (Warwickshire, 2006-2008)
  • National Squash (Warwickshire, 2004-2008)
  • Co-Founder of 'The London Food Club' (2014-present)
  • Winter Season - Val D'Isere (2008-2009 season)

Timeline

Senior Customer Success Manager

LogicMonitor
06.2024 - Current

Customer Success Manager (Enterprise)

Scandit
09.2021 - 06.2024

Customer Development Manager (Mid Enterprise)

Mimecast
04.2018 - 09.2021

Territory Account Manager (Mid Enterprise)

Symantec
11.2016 - 04.2018

Network & Security Specialist

Softcat plc.
07.2013 - 11.2016

BSc - IT with Business Studies

Sheffield Hallam University

4 A Levels -

King Edward VI College
/2006 - 07.2008

13 X GCSE's -

Dixie Grammar School

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Reeve Allen