
A reliable and adaptable customer service professional with over 5 years’ experience across retail, hospitality, and administrative roles. Proven ability to manage high volumes of customer queries across multiple channels, consistently achieving top performance within team environments. Strong communication and organisational skills, with experience handling sensitive information, managing workloads independently, and delivering excellent service in fast-paced settings. Recently qualified as a Level 3 Aesthetics Practitioner, with additional skills in client care, bookings, and consultation processes.