Summary
Overview
Work History
Education
Skills
References
Interests
Timeline
Generic

Reese Stephens

Salford

Summary

A reliable and adaptable customer service professional with over 5 years’ experience across retail, hospitality, and administrative roles. Proven ability to manage high volumes of customer queries across multiple channels, consistently achieving top performance within team environments. Strong communication and organisational skills, with experience handling sensitive information, managing workloads independently, and delivering excellent service in fast-paced settings. Recently qualified as a Level 3 Aesthetics Practitioner, with additional skills in client care, bookings, and consultation processes.

Overview

11
11
years of professional experience

Work History

Customer Service Specialist

Pearson Edexcel
01.2023 - 02.2026
  • Managed high volumes of customer queries via email, phone, and live chat
  • Handled multiple live chat conversations simultaneously while maintaining service quality
  • Consistently achieved top performance metrics within the team
  • Used multiple internal systems to resolve customer issues efficiently
  • Demonstrated strong time management by prioritising workload effectively

Hospitality staff

42nd Street Nightclub
07.2021 - 01.2023
  • Delivered fast-paced customer service in a high-volume environment
  • Served drinks and maintained bar stock levels
  • Supported promotional activities including ticket sales and marketing
  • Assisted with stock control and inventory checks

Administrator

St Andrews Medical Centre
03.2022 - 05.2022
  • Booked and managed patient appointments via phone and in person
  • Processed test results, referrals, and prescriptions accurately
  • Delivered professional service to a diverse range of patients
  • Maintained confidentiality when handling sensitive information

Sales Assistant

Top Shop
07.2019 - 02.2021
  • Assisted customers with queries and purchases
  • Operated tills and handled transactions accurately
  • Maintained stock deliveries and replenishment
  • Maintained shop floor standards and fitting room organisation

Sales Assistant

Cadbury Factory Outlet
05.2019 - 07.2019
  • Provided friendly and efficient customer service
  • Handled transactions and cash management
  • Maintained store presentation and restocked shelves

Venue Dresser

A Sixpence for Her Shoe
01.2015 - 01.2017
  • Assisted with event setup and venue dressing
  • Engaged with customers at wedding fairs
  • Supported stall management and event coordination

Education

L3 Aesthetics Practitioner - undefined

TMS Aesthetics
Farnworth
02.2026

Princes Trust programme - undefined

Weaste
04.2019

GCSE’s - undefined

Ellesmere Park High School
01.2018

Skills

  • Customer Service Excellence (phone, email, live chat, face-to-face)
  • Strong Communication & Interpersonal Skills
  • Workload Management & Multitasking
  • Microsoft Office & IT Systems
  • Team Collaboration & Independent Working
  • Problem Solving & Resilience
  • Flexible & Reliable

References

Available upon request.

Interests

Enjoy staying active, baking, DIY projects and making memories with my baby

Timeline

Customer Service Specialist

Pearson Edexcel
01.2023 - 02.2026

Administrator

St Andrews Medical Centre
03.2022 - 05.2022

Hospitality staff

42nd Street Nightclub
07.2021 - 01.2023

Sales Assistant

Top Shop
07.2019 - 02.2021

Sales Assistant

Cadbury Factory Outlet
05.2019 - 07.2019

Venue Dresser

A Sixpence for Her Shoe
01.2015 - 01.2017

L3 Aesthetics Practitioner - undefined

TMS Aesthetics

Princes Trust programme - undefined

GCSE’s - undefined

Ellesmere Park High School
Reese Stephens