REENA PATEL
Leicester,United Kingdom
Summary
I am a dedicated, reliable, capable and enthusiastic individual who is able to take on new skills in all roles I undertake. Possessing extensive experience in a Customer Service environment, I am a conscientious person who works hard and pays attention to detail. I am currently looking to join a suitable organisation that rewards hard work and offers good opportunities for career development.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Learning & Organisational Development Co-ordinator
Priory
Leicester
12.2023 - Current
- Working within the Careers & Development team to support colleagues in identifying and progressing toward their career goals. Coordinating CPD activity and ensuring colleagues can access relevant learning and development opportunities. Supporting the full process for apprenticeship applications, including guidance, documentation, and liaison with training providers. Managing development‑focused projects that improve processes, systems, and the overall colleague experience. Creating and refining processes to streamline workflows and enhance efficiency across the Learning & OD function.
Dispute Resolution Analyst
Otis Elevators
Leicester
01.2023 - 12.2023
- Responsible for looking into disputed aged debt.
- Working alongside the Credit Controllers, Area, and Sales Delivery Managers to establish the reasons behind the outstanding debt on service accounts.
- Striving to work towards solutions and resolutions to bring the accounts up to date.
Credit Administrator
Otis Elevators
Leicester
12.2018 - 12.2022
- Responsible for Cash Allocation in the Accounts receivable team on a daily basis, ensuring the customers payments are allocated correctly on their accounts.
- Also helping to resolve any miss-allocated payments on customer accounts to assist Credit Controllers.
SSW Training Co-ordinator/ Administrator/ Office Manager
Interserve Employment Services
Leicester
11.2018 - 11.2019
- Based within the Leicester Office, my job entailed organising training for the tutors, managing the diary systems, and carrying out daily administrative duties within the office.
- I was responsible to provide one to one support for my line manager, and the tutors, and was the first point of contact for all calls into the office.
- My role was to ensure that all deadlines, learners details, and paperwork were all up to date and accurate to ensure that all funding from the government was successful.
- I was also responsible for organising all the training for the courses offered and meetings within the office.
Customer Service Advisor
Hastings Direct
Leicester
06.2016 - 11.2017
- Based within their busy call centre, I worked as as Customer Service advisor, taking inbound calls from car insurance customers, and dealing with all aspects of their insurance queries.
- This could range from them requesting duplicate documents, to dealing with complex financial complaints relating to their accounts.
Education
Goal Level 2 NVQ - Customer Service (WBL)
Pertemps Employment Alliance
Leicester 04.2005 - 11.2005
Credit 2 - undefined
Open College Network
Leicester 06.2003 - 12.2003
GCSE - undefined
Babington Community College
Leicester 08.1989 - 07.1994
Skills
- Leadership and Teamwork
- Interpersonal Skills
- Teamwork
- Communication
- Effective Time Management
- Creativity
- Leadership Skills
- Microsoft Excel
- Problem Solving
- Microsoft PowerPoint
- Critical thinking and problem solving
- Decision Making
- Time Management
- Leadership
- Ability to Multitask
- Computer Skills
- Customer Service
- Microsoft Office
- Fast Learner
- Adaptability
- Communication Skills
- Ability to Work in a Team
- Multitasking Skills
- Ability to Work Under Pressure
REFERENCES
References available upon request
HOBBIES
In my down time, I enjoy going to the gym and reading., I also like to spend with family and friends on a regular basis.
Timeline
Learning & Organisational Development Co-ordinator
Priory
12.2023 - Current
Dispute Resolution Analyst
Otis Elevators
01.2023 - 12.2023
Credit Administrator
Otis Elevators
12.2018 - 12.2022
SSW Training Co-ordinator/ Administrator/ Office Manager
Interserve Employment Services
11.2018 - 11.2019
Customer Service Advisor
Hastings Direct
06.2016 - 11.2017
Goal Level 2 NVQ - Customer Service (WBL)
Pertemps Employment Alliance
04.2005 - 11.2005
Credit 2 - undefined
Open College Network
06.2003 - 12.2003
GCSE - undefined
Babington Community College
08.1989 - 07.1994