Reena Kava

Oversaw daily operations to achieve high productivity levels by monitoring financial corrections from around the business

Ensure Alfa system accurately reflects the financial status for customer and agencies.

Responsible for generating invoices and credits, rectifying and resolving any miss postings. Collaborating closely with internal departments capable of financial posting and conducting training to address reoccurring process errors.

Working in conjunction with Direct Line Insurance and third party partners such as DWP to ensure customers are invoiced correctly and that it is settled.

Approach financial queries with practical, proactive, analytical and adaptable mindset.

• Experience working within a financial environment.
• Ability and interest in solving complex queries.
• Knowledge of Microsoft packages, Advance excel skills.
• Experience in accounts reconciliations and management.
• Excellent attention to detail, streamlined workflow with efficient analytical strategies, implemented new software to increase work efficiency.

Managing a portfolio of customer debt accounts, ensuring customers are invoiced and have met payment deadlines and settled accounts in full.

• Established effective payment plans to facilitate timely debt recovery.
• Enhanced customer satisfaction by resolving billing disputes amicably yet promptly.
• Maintained professional client interactions whilst managing overdue payments.
• Conducted regular account reviews to maintain accurate records.
• Developed strong relations with clients, fostering loyalty and trust on both ends.
• Resolved escalated issues efficiently, reducing potential damage to customer relationships.
• Updated database regularly for maintaining up-to-date record of all transactions.
• Negotiated repayment arrangements, improving cash flow in the process.
• Assisted in preparation of monthly reports, ensuring transparency in operations.
• Provided support during audits, ensuring compliance with regulations at all times.
• Managed debtor ledger meticulously, minimising any potential errors or discrepancies.
• Contacted customers about overdue payments by phone, letter and email. Monitored outstanding balances and followed up payments.
• Chased clients to procure payments in line with agreed terms and conditions.