Overview
Work History
Education
Skills
Career Objective
Certification
Timeline
Generic

Reem Jabbar

Winnipeg

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative

olschewski davie
Winnipeg
10.2022 - 08.2024
  • Maintained client confidentiality in all matters.
  • Processed incoming mail on a daily basis.
  • Participated in client interviews, observed questioning process and documented information.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Performed data entry tasks to keep records up-to-date and accurately entered into the system.

Support Worker

St Amant
Winnipeg
02.2022 - 12.2022
  • Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
  • Helped clients develop coping mechanisms, technical abilities and job skills.
  • Monitored financial bookkeeping for accuracy and compliance to resolve discrepancies.

Sales Associate

Michael Hill
Winnipeg
10.2021 - 02.2022
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Customer Service Representative

24-7 Intouch
Winnipeg
12.2020 - 08.2021
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.

Cashier

Thompson General Hospital
Thompson
01.2013 - 12.2015
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Assisted customers by answering questions and fulfilling requests
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers

Caregiver Volunteer

Northern Spirit Manor
Thompson
01.2013 - 05.2014
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
  • Built strong relationships with clients to deliver emotional support and companionship
  • Determined specific needs and provided most appropriate level of services for patient well-being
  • Maintained frequent supervision of residents unable to call for assistance

Education

Bachelor of Arts - Psychology

University of Manitoba
Winnipeg, MB

Skills

  • Bilingual Arabic/English
  • Adapting to change very easily
  • Emphasizes punctuality
  • Ability to work as a team or independently
  • Very resourceful

Career Objective

To seek a position in an organization to learn the rules, procedures, and social dynamics of excellent customer service. An apprentice in the market that expands my knowledge while gauging my progress

Certification

  • CPR Certified
  • Mircrosoft office suite

Timeline

Customer Service Representative

olschewski davie
10.2022 - 08.2024

Support Worker

St Amant
02.2022 - 12.2022

Sales Associate

Michael Hill
10.2021 - 02.2022

Customer Service Representative

24-7 Intouch
12.2020 - 08.2021

Cashier

Thompson General Hospital
01.2013 - 12.2015

Caregiver Volunteer

Northern Spirit Manor
01.2013 - 05.2014

Bachelor of Arts - Psychology

University of Manitoba

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Reem Jabbar