Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Reegan Hollywood

Mansfield Woodhouse,England

Summary

Experienced barista with extensive knowledge of barista equipment, coffee preparation techniques, and flat white art proficiency. Able to build strong rapport with customers, and remember their regular orders to ensure customer satisfaction. A cooperative team member with experience in aiding colleagues and training new team members. Skilled at multitasking efficiently, while prioritising cleanliness and organisation. Committed to up-selling and delivering speedy service while maintaining a professional and friendly demeanour.


Between 2011 and 2016 helping parents with foster children of all ages and backgrounds. Learned how to empathise and interact with challenging personalities, something which still plays a role when dealing with a diverse clientele.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work History

Costa Barista

ODEON Cinemas
Mansfield, Nottinghamshire
10.2016 - Current
  • Enhanced customer satisfaction by providing efficient, friendly service.
  • Maintained clean, hygienic workstation for enhanced café environment.
  • Ensured consistent quality with careful preparation of all beverages.
  • Reheated pre-prepared food following standard instructions.
  • Stocked counters, refrigerators and food service bars with fresh supplies.
  • Answered questions about menu item ingredients, cooking methods and costs to assist with decisions.
  • Followed health and safety standards to protect customers from illness and cross-contamination.
  • Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
  • Managed cash transactions accurately to ensure financial integrity.
  • Exhibited excellent multitasking skills, handling multiple orders simultaneously.
  • Collaborated effectively with team members for smooth operations.
  • Adapted quickly to high-pressure situations, ensuring prompt service delivery.
  • Assisted in stock management, avoiding shortages during peak hours.
  • Upheld health and safety regulations at all times, reducing workplace accidents.
  • Initiated effective solutions for customer complaints or issues.
  • Promoted café's special offers and discounts successfully increasing sales.
  • Diligently followed recipes and presentation standards for consistent output.
  • Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Managing upwards of 3 orders simultaneously.


Cinema host

ODEON Cinemas
Mansfield, Nottinghamshire
10.2016 - Current
  • Maintained cleanliness in cinema areas by regular sweeping and tidying.
  • Provided excellent customer service for enhanced cinematic experience.
  • Managed ticket sales to ensure smooth entry of patrons.
  • Responded to customer queries, ensuring satisfaction.
  • Ensured safety regulations were met by conducting routine checks of emergency exits and pathways.
  • Assisted customers with seating arrangements for optimal viewing pleasure.
  • Monitored screening rooms during film showings to prevent disturbances and disruptions.
  • Arranged promotional material displays to increase visibility of upcoming films and events.
  • Handled cash transactions at the box office, maintaining accuracy and efficiency.
  • Collaborated with team members for effective operation of cinema services.
  • Undertook stock management duties in the concession stand, ensuring ample supply of snacks and drinks.
  • Offered guidance on film choices based on individual preferences or age restrictions when asked.
  • Conducted thorough checks after each screening, collecting left-behind items or waste.
  • Facilitated smooth crowd movement during busy periods by offering clear directions.
  • Helped create welcoming atmosphere through friendly interaction with patrons.
  • Took on additional tasks on manager's request.
  • Prepared premises and supplies for arriving guests.
  • Managing 3 or more orders at a time

Education

GCSEs -

Queen Elizabeth's Academy
Mansfield, Nottinghamshire
09.2010 - 07.2015

Skills

  • Barista equipment knowledge
  • Coffee preparation techniques
  • Cash handling
  • Multitasking
  • POS Systems
  • Café food preparation
  • Cooperative team player
  • Up-selling
  • Quick learner
  • Speedy and efficient
  • New staff training
  • Warm personality
  • Clear communication
  • Knowledge of dietary restrictions
  • Screen cleaning techniques
  • Understanding of accessibility requirements


Affiliations

  • Reading
  • Writing
  • Music
  • Cooking/Baking
  • Crocheting
  • Gaming

Accomplishments

Receiving barista of the month on multiple occasions.

References

References available upon request.

Timeline

Costa Barista

ODEON Cinemas
10.2016 - Current

Cinema host

ODEON Cinemas
10.2016 - Current

GCSEs -

Queen Elizabeth's Academy
09.2010 - 07.2015

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Reegan Hollywood