Hulya Gumus
London
Summary
Detail-oriented and professional Customer service representative & Receptionist skilled in administrative support and customer service objectives. Brings 4 years of experience working in fast-paced customer service environments. Strong planning, problem solving and communication skills. Fast learner and quickly adaptable to new programmes and procedures. Passionate in the beauty field and looking to excel in a career within skin treatments.
Overview
4
4
years of professional experience
Work History
Beauty advisor
Aveda (Estee Lauder Companies)
London
03.2023 - 03.2025
- Delivered excellent customer service by addressing and resolving queries.
- Conducted hair & skin consultations for tailored product recommendations.
- Delivered high sales performance within budget to strict deadlines and targets.
- Handled payments, returns and exchanges efficiently.
- Managed stock levels and did regular stocktake.
Receptionist & Admin Assistant
Noya Dining London
04.2023 - 06.2024
- Delivered front of house duties with warm and professional manner.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Managed bookings and enquiries using Booker software and outlook to schedule, cancel and re-arrange all appointments.
- Created and maintained logical and orderly digital filing system for impeccable record keeping.
- Kept desk area clean and organised.
Customer service representative
Harvey Nichols
Knightsbridge, City of Westminster
07.2022 - 02.2023
- Exceeded client expectations by providing a tailored level of customer service,
- Interpersonal and relationship-building skills to maintain client loyalty and maximise customer spending.
- Assisted customers with stock enquiries by phone and email, displaying great knowledge.
Customer service representative
Victoria's Secret
London
04.2021 - 05.2022
- Prepared products for sales floor, presenting items immaculately for appealing displays.
- Drove sales results through building and maintaining strong and thoroughly updated client portfolio.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Education
GCSEs - Received 9 A-C GCSE's including Media (A), Turkish (A), English Literature & Language (A)
Dukes Aldridge Academy
A-Levels - Received 3 A-Levels Media (B), Sociology (C), English Literature (C)
Alexandra Park School
NVQ Level 2 - Facial Massage & Skin Care
The London School of Beauty & Make-Up
03/2025 -
Skills
- Customer service experience
- Time Management
- Stocktaking accuracy
- Appointment scheduling
- Collaboration & Team work
- Bilingual (Turkish)
- Basic bookkeeping
Languages
English
Native
Turkish
Native
Timeline
Receptionist & Admin Assistant
Noya Dining London
04.2023 - 06.2024
Beauty advisor
Aveda (Estee Lauder Companies)
03.2023 - 03.2025
Customer service representative
Harvey Nichols
07.2022 - 02.2023
Customer service representative
Victoria's Secret
04.2021 - 05.2022
GCSEs - Received 9 A-C GCSE's including Media (A), Turkish (A), English Literature & Language (A)
Dukes Aldridge Academy
A-Levels - Received 3 A-Levels Media (B), Sociology (C), English Literature (C)
Alexandra Park School
NVQ Level 2 - Facial Massage & Skin Care
The London School of Beauty & Make-Up
03/2025 -
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