Reece Tenhaken
Inverness,Highland
Summary
Dynamic and results-driven professional with extensive expertise in service department management, team leadership, and customer relationship management. Adept at driving operational efficiency, cost control, and sales growth while excelling in strategic planning, process improvement, and performance metrics management. Skilled in conflict resolution, brand promotion strategies, and financial budgeting with a proven ability to achieve targets and foster business development. Bilingual with strong communication skills and proficiency in point-of-sale systems, email marketing tools, and delegation. Committed to delivering exceptional results through assertive leadership and a focus on operational excellence.
Overview
4
4
years of professional experience
Work History
Sales Manager
Birkenshaw Distributors
Inverness, Highland
01.2025 - Current
- Devised successful sales pitches for significant conversion rates.
- Negotiated lucrative contracts to secure long-term client commitment.
- Coordinated promotional campaigns to boost brand visibility.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Improved bottom-line results with meticulous budget control.
- Streamlined sales processes to enhance team productivity.
- Boosted gross margin percentages by initiating cost-saving measures.
- Lead and manage a high-performing sales team to achieve company sales targets, consistently exceeding goals.
- Develop and implement sales strategies, focusing on building long-term customer relationships and expanding business opportunities.
- Monitor team performance, set individual goals, and provide ongoing coaching and training to improve productivity and customer service.
- Oversee inventory and stock management, ensuring timely product deliveries and maintaining optimal stock levels.
- Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction.
- Liaised closely with sales teams, improving product knowledge and sales techniques.
- Pioneered the implementation of CRM systems for improved data management and customer relations.
- Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Utilised excellent communication skills to provide detailed product information.
- Improved customer service by efficiently handling queries and complaints.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Developed robust client relationships for improved business growth.
- Drove revenue growth by identifying and capitalising on emerging market trends.
- Led high-performance sales teams, ensuring achievement of targets.
- Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.
Branch Manager
Halfords
Dingwall, Highland
09.2021 - 01.2025
- Fostered a positive work environment, improving overall team morale.
- Led team meetings to foster communication and collaboration.
- Reviewed and analysed sales data to identify growth opportunities.
- Implemented new training programmes for improved staff performance.
- Managed the day-to-day operations of a busy branch, including service department management, retail sales, and customer service.
- Supervised a team of staff, including technicians, customer service representatives, and sales associates, ensuring smooth operation and high team morale.
- Ensured excellent customer service delivery, resolving customer complaints in a timely and professional manner.
- Responsible for stock control, ordering inventory, and maintaining accurate records.
- Maintained and improved service department efficiency, scheduling work effectively, and meeting customer deadlines.
- Enforced health and safety standards and ensured compliance with relevant legislation and company policies.
- Developed strategies to increase service revenue and customer retention, resulting in improved profitability.
- Coordinated with other branches for seamless service delivery.
- Organised local marketing activities, boosting brand visibility within community.
- Maintained inventory levels to meet customer demand without excess stockholding.
- Liaised with clients, resulting in strong relationships and repeat business.
Education
NVQ Level 1 - Engineering
Inverness College
Inverness, Highland 08/2013 - 05/2014
SVQ Level 2 - Fabrication and Welding
Inverness College
Inverness, Highland 08/2014 - 05/2015
SVQ Level 2 - Modern Apprenticeship in Vehicle Fitting
Institute of the Motor Industry (Kwik Fit)
Inverness, Highland 08/2015 - 03/2017
SVQ Level 3 - Modern Apprenticeship in Vehicle Body Repair and Alignment
Institute of the Motor Industry (Park's Motors)
Inverness, Highland 09/2017 - 06/2021
Skills
- Service Department Management
- Team Leadership & Development
- Customer Relationship Management (CRM)
- Operational Efficiency & Cost Control Sales and Revenue Growth
- Performance metrics and KPI Management
- Strategic Planning & Process Improvement
- Conflict Resolution & Problem-Solving
- Excellent Communication & Interpersonal Skills
- Brand Promotion Strategies
- Assertive Leadership
- Budget Control Acumen
- Financial Budgeting
- Target Achievement
- Bilingual or Multilingual
- Point of Sale Expertise
- Delegation Proficiency
- Email Marketing Tools Usage
- Business Development Aptitude
- Target achievement
- Digital marketing understanding
- Brand promotion strategies
- Assertive leadership
- Business development aptitude
- Target achievement focus
- Delegation proficiency
- Product knowledgeability
- Market trend awareness
- Direct sales techniques
- Initiative taking
- Health and Safety Compliance
- Customer Service
- Cultural awareness
- Team Leadership
- Product knowledge
- Relationship Management
- Quality Assurance
Affiliations
- Kempo, Judo, Travelling, Reading, Cycling.
References
References available upon request.
Timeline
Sales Manager
Birkenshaw Distributors
01.2025 - Current
Branch Manager
Halfords
09.2021 - 01.2025
NVQ Level 1 - Engineering
Inverness College
08/2013 - 05/2014
SVQ Level 2 - Fabrication and Welding
Inverness College
08/2014 - 05/2015
SVQ Level 2 - Modern Apprenticeship in Vehicle Fitting
Institute of the Motor Industry (Kwik Fit)
08/2015 - 03/2017
SVQ Level 3 - Modern Apprenticeship in Vehicle Body Repair and Alignment
Institute of the Motor Industry (Park's Motors)
09/2017 - 06/2021
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