Reece O'Connor
Berkhamsted,Hertfordshire
Summary
Demonstrated expertise in my field, with a proven track record of driving customer satisfaction and company reputation. Adept at leading cross-functional teams, managing complex projects, and fostering strong client relationships. Committed to continuous improvement and excellence, leveraging a strategic mindset and innovative approach to achieve organizational goals.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
Founder & Managing Director
Precision Climate Solutions Limited
London
2024.12 - Current
- Improved business resilience with risk management strategies.
- Enhanced stakeholder relations by regular communication and transparency.
- Developed strong relationships with key accounts, enhancing brand presence.
- Negotiated contracts to secure long-term business partnerships.
Air Conditioning Service Engineer
Hollywell Building Services
Various Locations
2024.08 - Current
- Working on behalf of Govia Thameslink Railway, the UKs largest train operating company to maintain, troubleshoot and repair existing systems around various stations across the network.
- Assured client satisfaction with immediate and effective troubleshooting of equipment malfunctions.
- Tailored unique solutions for clients' specific needs enhancing customer satisfaction.
- Collaborated closely with engineering teams to resolve complex mechanical issues, increased service quality.
- Enhanced operational efficiency, implemented new service protocols.
IT support engineer
JK Rail LTD
Kings Langley , Hertfordshire
2024.05 - 2024.07
- Diagnosed and troubleshot software and hardware faults in person and by phone.
- Upgraded hardware and software regularly for optimised systems performance.
- Installed new technologies without disrupting workflow.
- Analysed system and software requirements to meet operational needs.
- Assessed system performance to advise on possible updates and improvements.
Response Technician
JK Rail LTD
Kings Langley , Hertfordshire
2023.12 - 2024.04
- Kept records of maintenance and repair work.
- Troubleshot and resolved technical issues to restore functionality.
- Performed technical troubleshooting to detect and resolve complex issues.
- Worked with internal teams to provide technical support and guidance on company equipment.
Control Room Technician Intern - Piccadilly Line
London Underground / TFL
South Kensington , London
2023.06 - 2023.07
- Kept close contact with line controllers and other staff, notifying of delays, issues or incidents in a timely manner.
- Liaised with on-call technicians to minimise delays and passenger disruption.
- Monitored fleet travelling the line.
- Logged incidents on 'Maximo' software.
- Ensured passenger safety and satisfaction.
Education
Westbrook Hay Preparatory School
Hemel Hempstead, Hertfordshire 2017.03 - 2019.06
GCSEs -
The Hemel Hempstead School
Hemel Hempstead, Hertfordshire 2019.09 - 2024.06
Skills
- Project Management
- Service desk management
- Technical leadership
- Network troubleshooting
- Effective communication
- People Management
- IT Management
- Team Member
Affiliations
- Snow sports, Videography, Art, Cars, Aviation.
References
References available upon request.
Timeline
Founder & Managing Director
Precision Climate Solutions Limited
2024.12 - Current
Air Conditioning Service Engineer
Hollywell Building Services
2024.08 - Current
IT support engineer
JK Rail LTD
2024.05 - 2024.07
Response Technician
JK Rail LTD
2023.12 - 2024.04
Control Room Technician Intern - Piccadilly Line
London Underground / TFL
2023.06 - 2023.07
GCSEs -
The Hemel Hempstead School
2019.09 - 2024.06
Westbrook Hay Preparatory School
2017.03 - 2019.06