Reece Mulji
Leicester,Leicestershire
Summary
Detail-oriented professional with a full UK driving licence and fluency in English and Gujarati. Demonstrates proficiency in Microsoft Word, Excel, and Outlook, coupled with strong listening skills and adherence to instructions. Excels in both independent and team environments, showcasing leadership capabilities when required. Self-motivated, organised, and punctual with excellent interpersonal and problem-solving skills.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work history
Senior Lead Generator/Sales Advisor
UCR Consultants
Leicester
09.2025 - 08.2026
- Generated new business through cold calling and lead generation activities.
- Consulted businesses to reduce utility costs with tailored energy solutions.
- Managed a customer account portfolio using personalised support for satisfaction.
- Built and maintained professional client relationships for positive customer experience.
- Strengthened customer retention by responding promptly to concerns and resolving issues.
- Provided after-sales service and quality support to maintain satisfaction.
- Assisted onboarding by supporting new starters with processes and systems.
- Guided new team members by sharing knowledge and supporting performance.
- Adapted to and implemented a new system after learning quickly.
- Identified opportunities to improve team processes and suggest practical working methods.
- Contributed ideas and feedback to improve internal procedures and efficiency.
- Improved overall customer and team experience through process feedback.
Waiter
Chilli Guys
Leicester
07.2019 - 08.2026
- Delivered food and beverage service at events to satisfy guests.
- Set up buffets, kept areas spotless, and organised equipment for service.
- Answered guest questions quickly and supported smooth event operations.
Business Sales Executive
Croner
Hinckley, Leicestershire
04.2025 - 07.2025
- Conducted cold calls to promote HR and health and safety services.
- Used legislation knowledge to brief prospects on compliance obligations and value.
- Managed sales pipeline in Salesforce, scheduling callbacks and updating lead details.
- Built rapport to handle objections and close sales effectively.
Customer Renewals Agent
Hastings Direct
Leicester
08.2023 - 11.2023
- Handled inbound calls for policy changes, renewals, and customer queries daily.
- Delivered exceptional customer service to retain and engage clients consistently.
- Used complex systems for policy management, billing, and complaint resolution tasks.
Sales Advisor
UCR Consultants
Leicester
07.2022 - 07.2023
- Leveraged sales experience to cut utility costs with tailored energy plans.
- Completed cold calling and lead generation to exceed sales targets consistently.
- Managed account services providing practical support for clients' ongoing needs.
- Built strong customer relationships to deliver professional, positive client experience.
- Retained customer accounts by resolving concerns quickly and maintaining service quality.
- Maintained comprehensive customer database while owning each client issue.
Handyman
DM Solutions
Leicester
08.2020 - 02.2022
- Assembled wall-mounted fixtures and fitted furniture securely using manual tools.
- Checked materials, then completed manual labour tasks to support assembly work.
- Maintained clean, safe workspace while following health and safety standards.
- Built positive client relationships by communicating clearly and acting professionally.
Waiter
Chandni Group of Serving
Leicester
01.2019 - 09.2019
- Set up and served food while keeping buffet areas clean throughout shifts.
- Managed buffet stations by restocking items and maintaining neat presentation.
- Responded promptly to customer requests and kept service moving efficiently.
Teaching Assistant (Work Experience)
Brockshill Primary School
Leicester
03.2018 - 03.2018
- Supported teachers in maintaining classroom order and facilitating student learning.
- Supervised students during play and lunchtimes to ensure safety.
- Conducted 1:1 reading sessions to aid pupil development.
Education
GCSEs - English Literature & Language, Maths
Winstanley Community College
Leicester 09.2015 - 03.2020
Skills
- Proficient in Microsoft Word, Excel and Outlook
- Fluent in English and Gujarati
- Full UK driving licence
- Strong listening and adherence to instructions
- Effective in independent and team environments; capable of leading when needed
- Self-motivated, organised and punctual
- Excellent interpersonal and problem-solving skills
References
Available upon request.
Interests
Sports: Football for fitness and teamwork and snooker for mind control and precision., Creative Arts: Indian classical music, drumming, singing and harmonium playing., Digital Engagement: Live streaming on social media platforms.
Languages
Gujarati
Fluent
Timeline
Senior Lead Generator/Sales Advisor
UCR Consultants
09.2025 - 08.2026
Business Sales Executive
Croner
04.2025 - 07.2025
Customer Renewals Agent
Hastings Direct
08.2023 - 11.2023
Sales Advisor
UCR Consultants
07.2022 - 07.2023
Handyman
DM Solutions
08.2020 - 02.2022
Waiter
Chilli Guys
07.2019 - 08.2026
Waiter
Chandni Group of Serving
01.2019 - 09.2019
Teaching Assistant (Work Experience)
Brockshill Primary School
03.2018 - 03.2018
GCSEs - English Literature & Language, Maths
Winstanley Community College
09.2015 - 03.2020