Reece Manning

I am an independent and self-motivated individual, with more than 5 years of work experience since leaving full time education. I am looking for new opportunities in the field of IT services and Networking in a professional environment. I work extremely well under pressure and I’m well-versed in Retail and IT Engineering where I’m always motivated in resolving issues in any field of work. My current and past roles have provided me with the opportunity to gain strong communication skills, work well under pressure and demonstrate excellent customer service. I am a fast learner who thrives on learning new skills and am keen to develop my knowledge further. Becoming more confident in my role allowed me to support engineers in overcoming technical issues and difficulties they are facing by sharing my knowledge. Furthermore, working closely with support specialist engineers taught me escalation handling and finding solutions to highly problematic tasks.

• Diagnose and troubleshoot software, hardware, and network issues using advanced diagnostic tools.
• Performed diagnostics and repairs on epos systems, self-checkout units, and network equipment while ensuring minimal disruption to customer operations..
• Engaged in email and phone correspondence with NCR Voyix service departments and relevant parties to ensure effective communication and resolution of issues.
• Resolving customer issues under extreme pressure to ensure compliance with service level agreements.
• Great knowledge of Windows operating systems from XP to Windows 11, ensuring seamless user experiences and efficient troubleshooting.
• Create spreadsheets dedicated to customer retail management systems to provide engineers with precise insights into utilised software and hardware.
• Mentored new engineers to cultivate familiarity with role, enhancing confidence before undertaking independent tasks.
• Completed comprehensive sign-off sheets to clarify required actions and issue causes for the customer.

• Delivered meals and drinks with professionalism and care, ensuring timely service to enhance customer satisfaction.
• Processed payments accurately, managing cash and card transactions, facilitating smooth billing experiences for customers.
• Upheld hygiene and food handling standards, ensuring full compliance to promote a safe dining environment.