Reece Macdonald

• Maintained an organised reception area for a professional business environment
• Maintain customer data and vehicle data records
• Book customers and vehicles in diary
• Effectively communicated with suppliers to ensure competitive quotations for customers
• Prepared and cleaned meeting rooms before and after use
• Provide advice and accommodate for customers face to face
• Communicate with colleagues to ensure smooth and efficient operations

• Answering high capacity of telephone calls
• Responding to enquiries via email
• Register new clients
• Scheduling appointments
• Taking payments
• Establishing customer relationships
• Coordinated medication orders for timely collection by pet owners
• Handled emergency calls calmly and efficiently, directing them to appropriate staff members
• Ensured stock of necessary supplies was maintained; ordered new inventory as required
• Support clients with insurance claims
• Facilitated successful veterinary consultations by preparing examination rooms prior to appointments
• Selling and advising on additional in house supportive products or treatments i.e Petcare plans or subscriptions
• Maintaining and ensuring a clean, safe and pleasant environment for clients and staff

As a receptionist at the front of house I can appreciate the diversity of such a delicate environment such as a veterinary waiting room. Over the years i began to establish friendly and working relationships with many clients building recognisable bonds with their pets as well as ensuring fine attention to detail when it came to accommodating for their needs. Whether that be providing a tissue and a glass of water at the most difficult times or simply helping to lift a large breed dog into a vehicle for an elderly client, I had to work under pressure and was able to effectively communicate with other colleagues to ensure smooth customer interactions. As I progressed within my role and my passion grew, I asked to get more involved and wanted to take on more duty within the clinic. I have always been passionate about wildlife and supporting injured or stray animals therefore I started to assist in the daily maintenance of the clinics wildlife which involved cleaning, providing food and water, and ensuring animals got relevant medication which also entailed accurate and detailed record keeping.

• Developed competitive sales quotes and followed up to convert quotes to sales
• Coordinated with sales team to ensure stock availability during peak sales periods
• Analysed customer trends for improved sales strategies
• Effectively managed customer expectations through transparent communication and quotations
• Advise customers on suitable products detailing differences and similarities

• Worked as a team to set-up and maintain digital filing system for Archived documents which increased document retrieval efficiency
• Expedited customer service by handling customer enquiries promptly and efficiently
• Prepared comprehensive reports for management review meetings
• Facilitated smooth office operations by managing the daily administrative tasks
• Supported HR procedures, such as recruitment and induction processes.
• Arranged supplies, documents and spaces for meetings.
• Photocopied and printed presentations and reports for meetings.